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SSL/TSL Error with Avast

I have a client with a new computer. She asked to have Avast antivirus installed. When she opens her email she gets an error message from Avast telling her it has detected a connection that could not be checked for viruses and to disable the SSL/TLS in her mail client so that avasts mail scanner could scan the mail. I have never seen this error before. Her email client is Outlook Express and her ISP is Wild Blue. Any suggestions?

Thank you!

Robert
0
Robert Ehinger
Asked:
Robert Ehinger
1 Solution
 
Sudeep SharmaTechnical DesignerCommented:
Hi Robert,

SSL and TLS are encryption protocols, wherein the date travels in the encrypted form. Because of this Avast is unable to scan the emails which are traveling over SSL/TLS.

Here you have two options, either you disable the SSL/TLS scanning functionality in Avast, if it has option to do so. (I believe it would completely disable to the email scanning)

Another option is to let Avast do the TLS/SSL scanning, you would need to configure it to do that. See link below:
https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=458

its applicable to:
avast! Free Antivirus 5.x
avast! Pro Antivirus 5.x
avast! Internet Security 5.x

Sudeep
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