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"Disk or Network error" message when trying to use an Access 2003 database on Win 7 64 bit OS computer.

We always receive this error message: "Disk or Network error" message when trying to use an Access 2003 database on Win 7 64 bit OS computer.

Microsoft Office 2003 Service Pack 3 has been installed as well as all other Windows 7 and Office 2003 Microsoft updates.

At this business we run Office 2003 with Service Pack 3 on several computers that have the Windows 7 64 bit operating system without any problems. I have done research on this and have found that Office 2003 will run on a Win 7 64 bit OS computer as long as Office 2003 Service Pack 3 is installed.

The only problem that we have had so far has been with this one user on the Windows 7 64 bit OS computer who tries to open up the Microsoft database on a remote network share.

All users who access this network share (including the computer that is having this problem) have full security and share rights to where this Access database file is stored.

There are usually one or two other computers that might have this file open. These two other users are able to access and make modifications to this Access database file without any problems. The user who now has the Win 7 64 bit OS computer had no problems modifying this Access file back when he used to have a Windows XP SP3 computer--even while the other two users had this same Access file open.

What do I need to do to fix this issue?
Disk-or-network-error.png
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Knowledgeable
Asked:
Knowledgeable
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3 Solutions
 
KnowledgeableAuthor Commented:
PLEASE NOTE: This question is NOT a duplicate of the other two questions I have just asked. The other two questions deal with two other customer sites, and this particular question has to do with a completely different (third) customer site. I need all three of these questions to be answered since I need to provide resolutions to the issues that all three of these different customers are having.
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Scott McDaniel (Microsoft Access MVP - EE MVE )Infotrakker SoftwareCommented:
<who tries to open up the Microsoft database on a remote network share>

What do you mean by "remote" - is this user working across a VPN? If so, understand that these are notoriously flaky, and Access doesn't like that sort of connection.
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KnowledgeableAuthor Commented:
Sorry, all that I met by "a remote network share" was that this file is being shared on a network server, not directly from a client computer.

There is no VPN or other remote access connection involved here.
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OP_ZaharinCommented:
hi,
- does your access have ‘linked’ tables that were using a static network path? does the problem pc have a mapped drive letter the same as the other two pc that works?
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Scott McDaniel (Microsoft Access MVP - EE MVE )Infotrakker SoftwareCommented:
"Disk or Network Error" often means corruption in the database file.

Are you working with a split database? That is, your Access db has been split into a Backend (Tables only) and a Frontend (everything else), and you've installed a COPY of the FE on each machine? If you haven't then that's the first thing you should do. Users should NOT run the same copy of the FE from a network share, especially if your users have various Operating Systems, Office versions etc etc.

Have you performed maintenance on the file? Compact the file - click Tools - Database Utilities - Compact.

You wrote this:

"The user who now has the Win 7 64 bit OS computer had no problems modifying this Access file back when he used to have a Windows XP SP3 computer--even while the other two users had this same Access file open."

By "modify", do you mean make changes to the DATA? Or do you mean the user is trying to make DESIGN changes? You cannot do this in 2003 - in order to make design changes to the file (i.e modify forms, reports, tables, etc) you must have exclusive access to the file). If someone else has the file open in design view, that would lock out others.

Finally, check the connectivity of the machine. Make sure that your Windows 7 machine is fully compatible with all the relevant hardware, including any switches/hubs/routers it may go through to get to your Access database.

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