Outlook 2007 rules not automatically processing
Posted on 2011-04-25
I have a client who heavily uses rules to filter their email. They are using Outlook 2007 and the rules have worked properly for years. For some reason the rules are not working for this particular filter. I have verified there there are no conflicting rules and that all permissions are correct. They use Kerio Connect as a mailserver. If I use Kerio's filtration it works properly. Unfortunately due to limitations of Kerio's filtration system, they prefer to use the Client Only outlook rules.
If I manually run the rules, the emails go to the correct folders, but they will not go there automatically.
It is only happening to 1 rule. All their other rules are working properly. I tried removing all other rules and this rule still will not work.
This is happening on ALL the computers, so it is not an isolated issue. As a test I tried the same rule in Outlook 2010 on my pc and got the same result.
The rule says
Apply this rule after the message arrives with keywords move a copy to the folder name folder except where my name is in the Cc box.