Outlook 2007 rules not automatically processing

Posted on 2011-04-25
Last Modified: 2012-05-11
I have a client who heavily uses rules to filter their email. They are using Outlook 2007 and the rules have worked properly for years. For some reason the rules are not working for this particular filter. I have verified there there are no conflicting rules and that all permissions are correct. They use Kerio Connect as a mailserver. If I use Kerio's filtration it works properly. Unfortunately due to limitations of Kerio's filtration system, they prefer to use the Client Only outlook rules.
If I manually run the rules, the emails go to the correct folders, but they will not go there automatically.
It is only happening to 1 rule. All their other rules are working properly. I tried removing all other rules and this rule still will not work.
This is happening on ALL the computers, so it is not an isolated issue. As a test I tried the same rule in Outlook 2010 on my pc and got the same result.
The rule says
Apply this rule after the message arrives with keywords move a copy to the folder name folder except where my name is in the Cc box.

Thank you
Question by:ryanak
    LVL 76

    Expert Comment

    by:David Lee
    Hi, ryanak.

    I'm trying to duplicate the condition.  Where is the rule looking for the specific words?

    Author Comment

    In the subject line. one of the keywords is a 5-digit series of numbers (job number) so try something like 13357.
    Thank you for trying.
    LVL 76

    Accepted Solution

    I created the rule described below, then sent myself two messages with 13357 in the subject line.  The first message was addressed only to me.  The second message was addressed to another address with my address on the CC line.  The rule worked as expected.  The first message was copied to the folder while the second one wasn't.  

    Apply this rule after the message arrives
    with 13357 in the subject or body
      and on this machine only
    move a copy to the Testing folder
    except where my name is in the Cc box

    Author Comment

    Thank you for assisting me in this issue. I doubt we will be able to repeat the issue outside the effected network.
    As a interim solution, I have enabled the Kerio Server filtration rules for this particular rule. It is working well, with the occasional duplication (I disabled the Outlook rule to prevent issues).
    I will award the points to you.
    Again, I am very appreciative of the assistance.
    LVL 76

    Expert Comment

    by:David Lee
    You're welcome!

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