My Gf's machine blue screened. She is not that good with computers. i am in a different state. I can remote into her computer and whatever I do I have to do it on top of OS. I can not use Boot disk or anything.
1. Bad Sectors on harddrive
2. OS related issues like driver failure or may be spyware.
1.What kind of tests should I run to see what is cause of the problem?
2. Do I have to download any particular tools for that?