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Outlook anywhere - Outlook users constantly prompted for password

alternativesheepy
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Medium Priority
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Last Modified: 2012-06-21
Hi all,

We recently set up outlook anywhere on our exchange server, and have been able to configure users laptops to access their mail from outside the network.

However, we found that when a user opened their outlook, they would be prompted for their domain username and password. Now this is fine, but even when a user selects the save credentials option, it would still prompt them for the password the next time. Is there a way to get the save credentials function to actually work?

Thanks !
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Top Expert 2011
Commented:
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what is the type of Authentication set on the server and the client

if ur using outlook 2007 go to Tools > account settings >More settings > Security (i believe, there will be only 4 tabs) > There u will have authentication


note down the one u have

Change it to other types and see the behavior, this should fix the issue

Commented:
are you using self-signed certificates?
if self-signed, do the laptops share the same domain of exchange?


Author

Commented:
Hi yobri,

Thanks will read through that and update here if it resolves my issue.

Hi praveenkumare sp,

auth is ntlm.

I am using outlook 2010

Hi fryezz. - I am not sure how to check if we are using self-signed certificates. will try to do so and comment again.

Top Expert 2011

Commented:
Before reading through the lengthy thread link, you could first try to Stop Autodiscover APP pool from IIS manager if you're using Exchange 2007.
this is the phenomenon we see in outlook where u have logged in as user A and launch the profile for user B.

is something like this is happening ?
also go to
File > Account Settings >Account Settings >Double click on ur account > More Settings > Connection > Exchange Proxy
there see the type of authentication if u have NTLM try changing to Basic and vice versa and let me know
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Commented:
also try only using ON Slow Network option from File -> Account Settings ->Account Settings ->Double click on ur account -> More Settings -> Connection -> Exchange Proxy

Author

Commented:
Hi praveenkumare sp, i tried this as well, and it did not work. we do not want to use basic authentication though.

HI Muzafar Tried setting it to on slow network connect via http than TCP/IP but this didn't change the issue.
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Commented:
make your you setup comman Authentication on Exchange and outlook
are u trying to launch the profile of a user , whose logged into windows (computer account) ?
if not its a default behaviour

Author

Commented:
Hi muzafar13 - i'll try that and let you know if it works.
Hi praveenkumare sp. No i am not logged into the profile of the user that has been setup. The outlook 2010 is set up to 2 email accounts, 1 of which is the logged in windows user.  Is there anyway to change this default behaviour?, or at least let the save credentials portion work.
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go to control panel->user accounts->managepasswords-> type the exchange server ip in the server column and domain user name and password below. give ok. this credentials will be automatically taken from here for the server which u have entered. or if already exists please remove it and re enter.
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