Problem with Zoom Tool in Outlook 2010..

Posted on 2011-04-26
Last Modified: 2013-02-13
Friend has a new laptop W7 HP x64 / Office 2010 Professional - when he is typing a new email from time to time the 'zoom' function kicks in and resizes his input to a much bigger size, how can he stop this happening?
Question by:chrisfixit
    LVL 15

    Accepted Solution

    One way that the zoom can be controlled is with ctrl+ the scroll wheel on the mouse.  As I'm sure you know, most laptops have the scroll wheel equivalent on the right side of the touchpad.  Is there any chance that your friend is holding down the ctrl key while using the touchpad?  

    What model laptop is this?  Some model specific software also has keyboard shortcuts for zooming that could be causing the issue.

    Hope this helps.
    LVL 1

    Author Comment

    It's an Acer Aspire 4820T
    LVL 23

    Expert Comment

    by:Brian Gee
    I agree with weinberk... in most cases, such behaviors can be triggered by an unintentional palm swipe to the touchpad when typing.
    LVL 15

    Expert Comment

    Could you try with an external keyboard and mouse (usb) just for testing to see if the problem continues?
    LVL 1

    Author Comment

    thanks, will try tomorrow and report back

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