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  • Status: Solved
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Words missing when printing to Adobe Acrobat 9 PDF from MS Word 2010

Two of our marketing people are having the same issue, the third is not.  They are using Word 2010 and Adobe Acrobat Professional 9.  CS5 is also installed.

When they are in Word and print to a PDF, words, sometimes entire sentences are missing in the PDF.  The word doc looks correct.  They also are using their own non default Windows fonts.

This is a reoccurring issue.  My resolution in the past was uninstall Adobe 9 and reinstall.  Then it works for a while and breaks.  Is there an actual fix or setting change?
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ohmErnie
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ohmErnie
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1 Solution
 
Sikhumbuzo NtsadaSenior IT TechnicianCommented:
Does it happen even if they save as pdf from Office 2010 without prining it to pdf?
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ohmErnieAuthor Commented:
Saving to PDF does work, but the quality of the document is low.
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Brian GeeCommented:
In the sections that have word/sentences missing, is a special font and/or font properties (bold, hidden, strikethrough) being used in such places? If so, are the surrounding fonts that do show up in PDF special as well, or do they differ from the sections that do not appear in PDF format?
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ohmErnieAuthor Commented:
It is always different, but not usually based on font type.  My most recent examples have bolded headers and bullet points missing.  However, sometimes it is just random words throughout a normal paragraph.
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ohmErnieAuthor Commented:
We uninstalled Adobe Acrobrat 9 and Reinstalled it again and that resolved the issue for a few days.  Now the problem is back again.  There must be a permanent fix somehow?
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Brian GeeCommented:
Some searches around are a bit revealing with statements like:

Adobe has not formally tested Acrobat 9 software with Microsoft Office 2010 applications, and does not certify the behavior of using the two programs together.  

This from a KB dates in March 2011. http://kb2.adobe.com/cps/843/cpsid_84399.html

I must ask, are you up-to-date with all Acrobat Updates for this recent re-install?
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