Computer IP cannot see a Printer IP

Posted on 2011-04-26
Last Modified: 2013-12-15
This morning, user was printing and then stopped, no print jobs would come through, they contacted me.

Our Setup, I'm 2 hours away...
SonicWall VPN
User Location: 192.168.3.X
My Location: 192.168.2.X
User's Computer:
HP Printer:

I type in iExplorer, HP web interface pops up says Status Ready
I print to printer, test page prints

I remote to user, type, iExplorer says Webpage cannot be found
I cmd/ping from user's computer (whose ip is No reply
I ping the other printers, 32, 33, replies
I print to 30, 32, 33, 34...they print

It just doesn't make since...any help please would be greatly appreciated
Everyone on the 192.168.3.x network can see all printers except this one user can see all printers except this one paticular

its like IP: cannot see

Thanks in advance
Question by:suttons27
    LVL 8

    Expert Comment

    What is your subnet mask on the computer and printer?

    Author Comment


    across all networks
    LVL 8

    Expert Comment

    If the pc's are DHCP, I would quickly try

    ipconfig /release
    ipconfig /renew

    from the command prompt
    LVL 8

    Expert Comment

    What version of windows is the computer on?

    Author Comment

    yes the pc is DHCP
    I did try that...the first IP was 3.44, 2nd was 3.57
    LVL 8

    Expert Comment

    Turn off any firewalls installed on the computer and try again.

    Author Comment

    sorry, missed a question
    PC is running Win7 Prof 32bit
    User is now on conference call and needed computer
    Will turn off firewalls in about 20 mins

    Author Comment

    Okay, got on turned off all firewalls/virus protection (windows/trendmicro)
    did a icponfig /release /renew /flushdns

    still having same issue, user is pissed and kicked me off, I have to drive down tomorrow
    user is printing to different printer across the room

    this is very strange, all users in office can see this printer and print to it, except this one user

    this one user can see all the other printers in the office except this one printer

    doubled check subnets...fine

    I am so confused
    LVL 16

    Expert Comment

    I would run the "ipconfig /all" command on the PC where this isn't working & on another PC where the printer is working.  Hopefully, when you compare the results you'll see where the problem is.

    If you run the command like this, it will output the results to a TXT file:
         ipconfig /all > c:\ipconfig_all.txt

    Also, check the IP configuration of the network printer. Is it using the same Default Gateway and Subnet Mask as the PCs on the network?

    What model printer is this?

    LVL 24

    Expert Comment

    Check the local port configuration.

    Right click the printer > Properties > Ports > Find the port in use and check the configuration details...correct IP/protocol etc.


    Accepted Solution

    sorry should have updated this....

    What happened was, all computers in this office are running wireless...and printers
    For some odd reason, this paticular user thought it would be faster if they plugged into the Lan line

    On the SonicWall, Access Rules were only set to WLAN to WLAN...

    Had to create a rule, for LAN to WLAN and vice versa...reason
    Since all the other users were on WLAN, it could see the WLAN Printer
    Very Confusing

    Author Closing Comment

    Solution was a FireWall Access Rule in SonicWall

    Featured Post

    Gigs: Get Your Project Delivered by an Expert

    Select from freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely and get projects done right.

    Join & Write a Comment

    If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
    Online collaboration is quickly becoming embedded in the workplace, and its benefits are tangible. See what the current landscape looks like and what the future holds for collaboration tools and the future of work.
    Sending a Secure fax is easy with eFax Corporate ( First, Just open a new email message.  In the To field, type your recipient's fax number You can even send a secure international fax — just include t…
    Internet Business Fax to Email Made Easy - With eFax Corporate (, you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

    754 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    19 Experts available now in Live!

    Get 1:1 Help Now