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Computer IP cannot see a Printer IP

This morning, user was printing and then stopped, no print jobs would come through, they contacted me.

Our Setup, I'm 2 hours away...
SonicWall VPN
User Location: 192.168.3.X
My Location: 192.168.2.X
User's Computer:
HP Printer:

I type in iExplorer, HP web interface pops up says Status Ready
I print to printer, test page prints

I remote to user, type, iExplorer says Webpage cannot be found
I cmd/ping from user's computer (whose ip is No reply
I ping the other printers, 32, 33, 34...ping replies
I print to 30, 32, 33, 34...they print

It just doesn't make since...any help please would be greatly appreciated
Everyone on the 192.168.3.x network can see all printers except this one user can see all printers except this one paticular

its like IP: cannot see

Thanks in advance
1 Solution
What is your subnet mask on the computer and printer?
suttons27Author Commented:

across all networks
If the pc's are DHCP, I would quickly try

ipconfig /release
ipconfig /renew

from the command prompt
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What version of windows is the computer on?
suttons27Author Commented:
yes the pc is DHCP
I did try that...the first IP was 3.44, 2nd was 3.57
Turn off any firewalls installed on the computer and try again.
suttons27Author Commented:
sorry, missed a question
PC is running Win7 Prof 32bit
User is now on conference call and needed computer
Will turn off firewalls in about 20 mins
suttons27Author Commented:
Okay, got on turned off all firewalls/virus protection (windows/trendmicro)
did a icponfig /release /renew /flushdns

still having same issue, user is pissed and kicked me off, I have to drive down tomorrow
user is printing to different printer across the room

this is very strange, all users in office can see this printer and print to it, except this one user

this one user can see all the other printers in the office except this one printer

doubled check subnets...fine

I am so confused
Spike99On-Site IT TechnicianCommented:
I would run the "ipconfig /all" command on the PC where this isn't working & on another PC where the printer is working.  Hopefully, when you compare the results you'll see where the problem is.

If you run the command like this, it will output the results to a TXT file:
     ipconfig /all > c:\ipconfig_all.txt

Also, check the IP configuration of the network printer. Is it using the same Default Gateway and Subnet Mask as the PCs on the network?

What model printer is this?

Mike ThomasConsultantCommented:
Check the local port configuration.

Right click the printer > Properties > Ports > Find the port in use and check the configuration details...correct IP/protocol etc.

suttons27Author Commented:
sorry should have updated this....

What happened was, all computers in this office are running wireless...and printers
For some odd reason, this paticular user thought it would be faster if they plugged into the Lan line

On the SonicWall, Access Rules were only set to WLAN to WLAN...

Had to create a rule, for LAN to WLAN and vice versa...reason
Since all the other users were on WLAN, it could see the WLAN Printer
Very Confusing
suttons27Author Commented:
Solution was a FireWall Access Rule in SonicWall
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