This morning, user was printing and then stopped, no print jobs would come through, they contacted me.
Our Setup, I'm 2 hours away...
User Location: 192.168.3.X
My Location: 192.168.2.X
User's Computer: 192.168.3.57
HP Printer: 192.168.3.31
I type 192.168.3.31 in iExplorer, HP web interface pops up says Status Ready
I print to printer, test page prints
I remote to user, type 192.168.3.31, iExplorer says Webpage cannot be found
I cmd/ping 192.168.3.31 from user's computer (whose ip is 192.168.3.57): No reply
I ping the other printers 192.168.3.30, 32, 33, 34...ping replies
I print to 30, 32, 33, 34...they print
It just doesn't make since...any help please would be greatly appreciated
Everyone on the 192.168.3.x network can see all printers except this one user can see all printers except this one paticular
its like IP: 192.168.3.31 cannot see 192.168.3.57
Thanks in advance