suttons27
asked on
Computer IP cannot see a Printer IP
This morning, user was printing and then stopped, no print jobs would come through, they contacted me.
Our Setup, I'm 2 hours away...
SonicWall VPN
User Location: 192.168.3.X
My Location: 192.168.2.X
User's Computer: 192.168.3.57
HP Printer: 192.168.3.31
I type 192.168.3.31 in iExplorer, HP web interface pops up says Status Ready
I print to printer, test page prints
I remote to user, type 192.168.3.31, iExplorer says Webpage cannot be found
I cmd/ping 192.168.3.31 from user's computer (whose ip is 192.168.3.57): No reply
I ping the other printers 192.168.3.30, 32, 33, 34...ping replies
I print to 30, 32, 33, 34...they print
It just doesn't make since...any help please would be greatly appreciated
Everyone on the 192.168.3.x network can see all printers except this one user can see all printers except this one paticular
its like IP: 192.168.3.31 cannot see 192.168.3.57
Thanks in advance
Our Setup, I'm 2 hours away...
SonicWall VPN
User Location: 192.168.3.X
My Location: 192.168.2.X
User's Computer: 192.168.3.57
HP Printer: 192.168.3.31
I type 192.168.3.31 in iExplorer, HP web interface pops up says Status Ready
I print to printer, test page prints
I remote to user, type 192.168.3.31, iExplorer says Webpage cannot be found
I cmd/ping 192.168.3.31 from user's computer (whose ip is 192.168.3.57): No reply
I ping the other printers 192.168.3.30, 32, 33, 34...ping replies
I print to 30, 32, 33, 34...they print
It just doesn't make since...any help please would be greatly appreciated
Everyone on the 192.168.3.x network can see all printers except this one user can see all printers except this one paticular
its like IP: 192.168.3.31 cannot see 192.168.3.57
Thanks in advance
tonyperth
What is your subnet mask on the computer and printer?
ASKER
Subnet: 255.255.255.0
across all networks
across all networks
If the pc's are DHCP, I would quickly try
ipconfig /release
ipconfig /renew
from the command prompt
ipconfig /release
ipconfig /renew
from the command prompt
What version of windows is the computer on?
ASKER
yes the pc is DHCP
I did try that...the first IP was 3.44, 2nd was 3.57
I did try that...the first IP was 3.44, 2nd was 3.57
Turn off any firewalls installed on the computer and try again.
ASKER
sorry, missed a question
PC is running Win7 Prof 32bit
User is now on conference call and needed computer
Will turn off firewalls in about 20 mins
PC is running Win7 Prof 32bit
User is now on conference call and needed computer
Will turn off firewalls in about 20 mins
ASKER
Okay, got on turned off all firewalls/virus protection (windows/trendmicro)
did a icponfig /release /renew /flushdns
still having same issue, user is pissed and kicked me off, I have to drive down tomorrow
user is printing to different printer across the room
this is very strange, all users in office can see this printer and print to it, except this one user
this one user can see all the other printers in the office except this one printer
doubled check subnets...fine
I am so confused
did a icponfig /release /renew /flushdns
still having same issue, user is pissed and kicked me off, I have to drive down tomorrow
user is printing to different printer across the room
this is very strange, all users in office can see this printer and print to it, except this one user
this one user can see all the other printers in the office except this one printer
doubled check subnets...fine
I am so confused
I would run the "ipconfig /all" command on the PC where this isn't working & on another PC where the printer is working. Hopefully, when you compare the results you'll see where the problem is.
If you run the command like this, it will output the results to a TXT file:
ipconfig /all > c:\ipconfig_all.txt
Also, check the IP configuration of the network printer. Is it using the same Default Gateway and Subnet Mask as the PCs on the network?
What model printer is this?
Alicia
If you run the command like this, it will output the results to a TXT file:
ipconfig /all > c:\ipconfig_all.txt
Also, check the IP configuration of the network printer. Is it using the same Default Gateway and Subnet Mask as the PCs on the network?
What model printer is this?
Alicia
Check the local port configuration.
Right click the printer > Properties > Ports > Find the port in use and check the configuration details...correct IP/protocol etc.
Right click the printer > Properties > Ports > Find the port in use and check the configuration details...correct IP/protocol etc.
ASKER CERTIFIED SOLUTION
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ASKER
Solution was a FireWall Access Rule in SonicWall