Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1182
  • Last Modified:

Troubleshoot Potential Hardware failure on Vmware ESX 4 HP Proliant ML350 G5

I have a hardware indicator light illuminated on an HP Proliant ML350 G5 server that is running ESX 4.0.0, 164009. I wasn't the one who installed this server initially so I am not 100% sure what is loaded on it and what isn't loaded on it, plus I am new to supporting ESX or ESXi. Normally if I had a light on like this, I would go into the HP Systems Management page and have it tell me what component is failing. However, the Management Homepage isn't installed anywhere and I imagine that if it was it wouldn't be able to see any of the physical hardware of the server anyway. Can someone please advise me as to what I should do at this point to figure out what is causing this light as well as what I should do to be able to detect or anticipate hardware problems in the future? I saw the HP Systems Insight Manager product and that it might have support for managing the hardware of this machine, but it seems like a pretty big install just for what I want to do. Any advice that anyone could give on this issue would be greatly appreciated. Let me know if you need more info from me to assist.
0
Rob Sanders
Asked:
Rob Sanders
1 Solution
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Using the vSphere GUI client connect to the Server, Highlight the Server when connected, and check the Hardware Tab in the client.

The hardware tab should refresh, and give you an indiation of what hardware has failed.

In the the future, you can use HP Systems Insight Manager for free to monito servers.

See this previous questions also for monitoring HP Hardware, Veeam Monitor and Reporter (free) can also do this for you.

http://www.experts-exchange.com/Software/Virtualization/Q_26933931.html
0
 
Rob SandersAuthor Commented:
Thanks for the info. I am going to have to take some time to look all of this over. One thing though, in the vsphere gui interface, I do not see a tab labeled hardware anywhere. I do see a tab labeled summary that has some hardware info but does not indicate anything to be in any abnormal state. I do not know if I am looking at the correct place or not.

0
Free Backup Tool for VMware and Hyper-V

Restore full virtual machine or individual guest files from 19 common file systems directly from the backup file. Schedule VM backups with PowerShell scripts. Set desired time, lean back and let the script to notify you via email upon completion.  

 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Yes, that's the panel.

Does it show processors or ram?

If you are using ESX 4.0 (not ESXi), you may need to have the ESX 4.0 HP Systems Insight Agents loaded and installed, because they are the conduit/interface between the hardware and ESX 4.0.
0
 
Danny McDanielClinical Systems AnalystCommented:
when logged in directly to the host, there's no hardware tab, you have to go to the Configuration tab and click on Health Status (which is the default selection).  expand the server in the right pane to drill down into the various h/w components
0
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
My learned colleage is correct, I forget!

Checkout the screen shot

 Health Status - Hardware
If nothing shows, you may need to install the HP SIM Agents
0
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
You may not see this on ESX 4.0 (if it is ESX 4.0, and not ESXi).

0
 
Rob SandersAuthor Commented:
ok, I found the proper screen but it does not show quite as much as the screen shot that hanccocka posted. This is somewhat helpful. I do not know how to install the SIM agent. I saw one download on the driver page:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3279711&prodTypeId=15351&prodSeriesId=1121586&swLang=8&taskId=135&swEnvOID=4040#7832

but when I expanded it and read the readme on it, the instructions were pretty long winded and a bit over my head in several areas. I will create another EE question thread on how to install the HP SIM agent and point this thread at it.
0
 
Rob SandersAuthor Commented:
Here is the other thread I created asking how to install the HP SIM agent:

http://www.experts-exchange.com/Software/VMWare/Q_26978847.html

0
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
are you using esx? if so it will not have hardware support as esxi does.
0
 
Rob SandersAuthor Commented:
It is ESX, not ESXi. I should still be able to install the HP SIM agent an access hardware info from the HP Management Page right?

0
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
That is correct, HP Systems Insight Manager Homepage is for ESX 4.0. (not ESXi).

ESXi already has the hardware conduit installed to show Health Status, so this is why it's missing for you. Because you are using ESX. (the reason is, ESXi has no service console - Linux element, as does ESX)
0
 
Rob SandersAuthor Commented:
ok, so I guess my problem right now is getting the HP SIM agent installed, which I am trying to figure out how to do.
0
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Yes, I've just answered that question.

It's two parts, install Agents and install Systems Homepage. (this is simplier!)

Any questions just ask, we can go step by step, if you like.
0
 
Rob SandersAuthor Commented:
How can I tell if I need the 32 bit or the 64 bit version of the Systems Management Home Page?
0
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
ESX 4.0 is 64 bit only, and only installs on 64 bit servers.

It therefore has a 64 bit kernel.

So you need the 64 bit version of the Agents.
0
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Systems Home Page sorry.
0
 
Rob SandersAuthor Commented:
ok, thanks. I am going to be working on this. I should give an update some time tomorrow. Thanks for all the help so far.
0
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
no problems, quickly check disk lights just in case any disks have failed.
0
 
Rob SandersAuthor Commented:
I did, there don't seem to be any abnormal lights on the disks.
0
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
okay. catch u morrow.
0
 
nappy_dCommented:
Check your power supplies. One of them may be dead or disconnected. That health light on the front, AFAIK only monitors components such as disk failures, psu failures and a some other board components such as processors.
0
 
Rob SandersAuthor Commented:
Thank you for the assistance with this issue and sorry to take so long to respond. This task has been passed on to a colleague of mine to address so I won't be working on it any further at this time. However, the information you have provided to me has been very helpful in at least getting us pointed in the right direction.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now