Netbook Crashing- Please help with Event Viewer

Posted on 2011-04-26
Last Modified: 2012-05-11
HI, My client's ASUS EEE PC 1201N netbook has been crashing, I'd like to post log files here so that you experts can help. What should he look for in event viewer?

Thanks. He's using Windows 7.
Question by:mel200
    LVL 69

    Expert Comment

    Where's teh logs?
    Do find out which windows.
    Crashing ?? as in lockups?
     Possible Causes
     over heating
    exsessive overload doing too many things at once
    not enough ram ram failing
    space  on hard drive issues
    outdated drivers
    The system requires a maintinence cleanup and defrag
    Run the disc cleanup tool and defrag the drive

    Author Comment

    That's what I'm asking- where are the logs in Windows 7? There doesn't appear to be a mini dump, Microsoft seems to be saying to look at the event viewer but I don't know what to look for.

    Crashing as in it powers itself off abruptly. Netbook is only 8 months old.

    What I really want is to be able to find out from the logs or minidumps or event viewer what caused the shutdown/crash.

    LVL 23

    Expert Comment

    "...Crashing as in it powers itself off abruptly. Netbook is only 8 months old..."

    Most likely it is overheating.  That is a hardware issue, and the netbook is still under warranty.  You should return it to whoever you bought it from and let them repair or replace it.

    LVL 69

    Assisted Solution

    There you go phototropic beat me  
    so I'd suggest you take his advise as I agree with it, dont tinker with warranty jobs.

    But if you want to know where the logs are just like in XP

    Control Panel\All Control Panel Items\Administrative Tools Event Viewer
    Windows Logs
    Or application logs browse through them
    LVL 23

    Accepted Solution

    Quickest way to Event Viewer is Start - Search - type Event Viewer;

    Check Windows Logs - Application Events and Windows Logs - System Events.

    But you should still return the Netbook under warranty.

    Author Closing Comment

    Thanks, experts!

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