Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 469
  • Last Modified:

Netbook Crashing- Please help with Event Viewer

HI, My client's ASUS EEE PC 1201N netbook has been crashing, I'd like to post log files here so that you experts can help. What should he look for in event viewer?

Thanks. He's using Windows 7.
0
mel200
Asked:
mel200
  • 2
  • 2
  • 2
2 Solutions
 
MereteCommented:
Where's teh logs?
Do find out which windows.
Crashing ?? as in lockups?
 Possible Causes
 over heating
exsessive overload doing too many things at once
not enough ram ram failing
space  on hard drive issues
outdated drivers
The system requires a maintinence cleanup and defrag
Run the disc cleanup tool and defrag the drive
0
 
mel200Author Commented:
That's what I'm asking- where are the logs in Windows 7? There doesn't appear to be a mini dump, Microsoft seems to be saying to look at the event viewer but I don't know what to look for.

Crashing as in it powers itself off abruptly. Netbook is only 8 months old.

What I really want is to be able to find out from the logs or minidumps or event viewer what caused the shutdown/crash.

Thanks!
0
 
phototropicCommented:
"...Crashing as in it powers itself off abruptly. Netbook is only 8 months old..."

Most likely it is overheating.  That is a hardware issue, and the netbook is still under warranty.  You should return it to whoever you bought it from and let them repair or replace it.

0
NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

 
MereteCommented:
There you go phototropic beat me  
so I'd suggest you take his advise as I agree with it, dont tinker with warranty jobs.

But if you want to know where the logs are just like in XP

Control Panel\All Control Panel Items\Administrative Tools Event Viewer
Windows Logs
Or application logs browse through them
0
 
phototropicCommented:
Quickest way to Event Viewer is Start - Search - type Event Viewer;

Check Windows Logs - Application Events and Windows Logs - System Events.

But you should still return the Netbook under warranty.
0
 
mel200Author Commented:
Thanks, experts!
0

Featured Post

[Video] Create a Disruption-Free Workspace

Open offices have their challenges. And Sometimes, it's even hard to work at work. It's time to reclaim your office and create a disruption-free workspace. With the MB 660, you can:

-Increase Concentration
-Improve well-being
-Boost Productivity

  • 2
  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now