Java Install Error "Internal Error 2753. regutils.dll"

Posted on 2011-04-26
Medium Priority
Last Modified: 2012-05-11
I have attempted to install Java 6 Update 23 on a Windows 7 Enterprise 32-bit machine with IE8.  

There are not other versions of Java installed.  The OS is a fresh install about a week old.

We have Java Update 23 install through a Group Policy update, but because of this one computer we have disabled the Java install policy.

The error during install is:  Internal Error 2753. regutils.dll

I have this issue on only one computer in the organization.

One of the banking websites requires Update 23 and not 24.
Attempted to install from user account (with admin rights) and from local Administrator.

Any ideas?


Question by:Kris Montgomery
LVL 23

Accepted Solution

cmalakar earned 2000 total points
ID: 35468885
LVL 40

Expert Comment

by:Vadim Rapp
ID: 35469084
Search on your hard drive for regutils.dll (Windows Explorer won't find them; use something like Agent Ransack), and if you find any, rename them. Then try again.

If still does not work, then please produce detailed log of the installation and post. msiexec /l*v c:\install.log mypackage.msi


Author Closing Comment

by:Kris Montgomery
ID: 35478078
Ok.  The article mentioned above ( http://forums.oracle.com/forums/thread.jspa?messageID=5542201 ) had a post from a Java developer that said to use Windows Installer Cleanup Utility.  Microsoft has stopped using that app because it can cause some corruption issues.  I have used it many times before without issue, so I decided to hunt it down online and found it on Softpedia.  

After I created a restore point, installed the installer cleanup utility (as Administrator, for Windows 7 32bit) and ran it, I found that there was a left over install of (or fragment of) Java 6 Update 22 still on the computer.  I didn't find it as there was no Java folder in Program Files, nor was Java listed in Programs and Features.   After removing the installer using the utility, Java installed without any issue at all.

Thank you for the link.  Both of your suggestions are very much appreciated.  


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