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New xenapp 5.0 install unable to launch published apps

Posted on 2011-04-26
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Last Modified: 2012-05-11
i have a new xenapp 5.0 with no fp's installed running on server 2008 std sp2 64bit. We are running xml on port 8080. I will attached the htm file from the web interface.

When a user logs in they are presented with there apps. But when they click on one to launch the page just starts refreshing in a continuous loop and never launches the app. It also gives a error on the page stating the following: " An error occurred while making the requested connection." Any and all help would be greatly appreciated.



<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html>
<head>
    <title>Notepad</title>
    <link rel="SHORTCUT ICON" href="/Citrix/XenApp/site/icons.aspx?size=small&amp;id=NIAGGDKFNIHJFCPOIGAKMOCCDCKDGCPP" type="image/png">
      <script type="text/javascript" src="javascript.aspx?cacheString=en++Normal++KFWf1KBI+xefiYOBh5aC5A++MUCJDUwQa30pKxd5SgccFC++authenticated"></script>
  <script type="text/javascript">
    <!--
    // Ensure every page has an onLoadLayout function. If a page defines its own
    // onLoadLayout function, it will override this one.
    function onLoadLayout() {
      return;
    }
    function getFrameSuffix() {
      return "WI_1fCOCe3gdM0Ns0NDm";
    }
    function getSessionToken() {
      return "62e26b2dd1775ff2f01c44a44b218d7f";
    }
    // -->
  </script>
    <script type="text/javascript">
        <!--
        // launch.js
// Copyright (c) 2001 - 2008 Citrix Systems, Inc. All Rights Reserved.
// Web Interface 5.0.1.29110

function onLoadLayout()
{
}


function appEmbed(mylink, width, height)
{
    var scrollable = "no";
    if (width > window.screen.availWidth) {
        scrollable = "yes";
        width = window.screen.availWidth - 10;
    }
    if (height > window.screen.availHeight) {
        scrollable = "yes";
        height = window.screen.availHeight - 30;
    }
    var win = window.open(mylink, '_blank', 'width=' + width + ',height=' + height + ',scrollbars=' + scrollable + ',status=no,resizable=no,toolbar=no');
    if (win != null) {
        try {
            win.moveTo(window.screen.availLeft, window.screen.availTop);
        } catch (e) {
            // Ignore exception caused by this page being in a different zone to the opened window. (RDP Trusted Sites issue).
        }
    }
    return win;
}
// launcher.js
// Copyright (c) 2008 Citrix Systems, Inc. All rights reserved.
// Web Interface 5.0.1.29110

// Check if we are in the main frame in WI (i.e. not hidden frames)
// If so, redirect to a hidden one so that we can still see the WI default page
function checkFrameName( ){

    if (findMainFrame(window) == null) {

        redirectToMainFrame("default.aspx?NFuse_MessageType=WARNING&NFuse_MessageKey=ShortcutDisabled")

    } else {
      document.location.replace('/Citrix/XenApp/site/appembed.aspx?NFuse_Application=Citrix.MPS.App.NewFarmName.Notepad&LaunchId=1303842372937&NFuse_AppFriendlyNameURLENcoded=Notepad&NFuse_Token=62e26b2dd1775ff2f01c44a44b218d7f&NFuse_WindowWidth=1024&NFuse_WindowHeight=768&Title=Notepad');
    }

}

        // -->
    </script>
</head>

<body onload="setTimeout('checkFrameName();',0);">
</body>
</html>

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Question by:rburney
  • 9
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16 Comments
 
LVL 37

Expert Comment

by:Carl Webster
ID: 35469701
Are these internal or external users?
What do you have setup for Secure Access in the web site configuration?
0
 

Author Comment

by:rburney
ID: 35469770
There is no secure access this is internal access only.
0
 
LVL 37

Expert Comment

by:Carl Webster
ID: 35469822
There is always Secure Access.  By default, it is set for Direct Access, which is all IP addresses on the same subnet as the WI server.
0
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Author Comment

by:rburney
ID: 35469843
Sorry i was thinking SSL... it is direct access.
0
 
LVL 37

Expert Comment

by:Carl Webster
ID: 35469900
Where is Web Interface installed?  On the same XenApp Server or a separate server?

Use this article I wrote to help you test basic internal web access:

http://www.dabcc.com/article.aspx?id=15053

0
 

Author Comment

by:rburney
ID: 35469939
Everything is on the same box.
0
 

Author Comment

by:rburney
ID: 35470065
I have read through that and that is pretty much what i have done. I have done several xenapp installs and never have had this issue. A co worker of mine  did the install "not putting the blam on anyone" but he brought this issue to me. The PNagent sight is not working either.
0
 
LVL 37

Expert Comment

by:Carl Webster
ID: 35471665
Is the license server also on this server?  Is the web site configured as the default site for IIS?
0
 

Author Comment

by:rburney
ID: 35471709
license server is on the same server and yes the web site is set as the default site. I can get to the site, login and see my apps but when i go to launch the site IE goes into a infinant loop and never launches the app.
0
 
LVL 37

Expert Comment

by:Carl Webster
ID: 35471738
If license server is installed and is not build 10007 then web site CANNOT be the default site.
0
 

Author Comment

by:rburney
ID: 35471907
build version 10007 of license server? Where can i verify that info at?
0
 

Author Comment

by:rburney
ID: 35472136
thanks!! 11.6.1 build 10007 is the build version. So that should not be a problem correct?
0
 
LVL 3

Expert Comment

by:VishavSingh
ID: 35472598
Try to access the same application through Program Neighborhood client to narrow down the problem.  If it will not work from PN client, then there is some issue on the Citrix XenApp server.



0
 

Accepted Solution

by:
rburney earned 0 total points
ID: 35945934
The issue was a corrupted install of IIS. Reinstalled IIS and everything started working. Thanks for all the help guys!!
0
 

Author Closing Comment

by:rburney
ID: 35972567
Found the solution myself by reinstalling IIS.
0

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