CAN'T INSTALL HP USB PRINTER, COMPLAINS ABOUT PORT
I am unable to express my true feelings about this or I'd get kicked off E.E., but suffice it to say, I am p.o.'d.
That's because this ALWAYS happens with HP printers I don;t know why.
I can't get the installation finished (from the install disk) because the system says it can't find the port. Well it's a USB port, MORON. But when I plug the usb line into my computer, all the whistles, bells, and messages tell me it sees I've just plugged in a printer to the USB port. By the way I CAN use the scanner part of the machine, but the system just keeps giving the heave-ho to the printer function.
Tell me what more info you need. PLEASE HELP ME BEFORE I GO INSANE !!!!!!!!!
That's because this ALWAYS happens with HP printers I don;t know why.
I can't get the installation finished (from the install disk) because the system says it can't find the port. Well it's a USB port, MORON. But when I plug the usb line into my computer, all the whistles, bells, and messages tell me it sees I've just plugged in a printer to the USB port. By the way I CAN use the scanner part of the machine, but the system just keeps giving the heave-ho to the printer function.
Tell me what more info you need. PLEASE HELP ME BEFORE I GO INSANE !!!!!!!!!
cbmm
First thing you need to do is clean up the registry, http://support.microsoft.com/kb/310575
Try downloading and installing the HP Universal printer driver from HPs website.
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=4157320&locale=en_US&taskId=135&prodTypeId=18972&prodSeriesId=503548
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=4157320&locale=en_US&taskId=135&prodTypeId=18972&prodSeriesId=503548
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
cbmm, my registry doesn't contain a "USB" under hklm, system, current control set as you specified. Could that be part of the problem?
ASKER
ASKER
That was my mistake to include 2 bmp images. Ignore one of them, they're just duplicates. Sorry.
my fault, its under enum
ASKER
I forgive you.... : )
I'll try that.
I'll try that.
ASKER
Although this solution did not result in a successful usb connection, it DID make it clear that it's simply impossible to do with this particular pc, so I was able to accomplish the setup using the wireless printer setup alternative.
My guess as to why it couldn't be done via usb is that this machine is circa 2007 and everything's probably too old and needs to be updated (usb related drivers, etc.) and I can't be bothered dealing with Microsoft to get all that done.
THANK YOU ALL VERY MUCH.
My guess as to why it couldn't be done via usb is that this machine is circa 2007 and everything's probably too old and needs to be updated (usb related drivers, etc.) and I can't be bothered dealing with Microsoft to get all that done.
THANK YOU ALL VERY MUCH.
Since the scanner works I think trying the latest universal driver may be worth a shot.
ASKER
Hi ELDAWG - I have to say I've had it with playing games with these extremely
annoying printer installation procedures, they are time-consuming and frustrating. THe printer is now working and frankly it doesn't matter to me whether it's usb'd or using my wireless, long as I can print with it. And thanks to the ability to go with the wireless, I can.
I've had this machine for four years and this is the FIRST time I've EVER been able to connect and use a printer with it, so I'm so happy I could cry.
HP never seems to provide the appropriate installation software with their new printers, at least that will work with my laptop. It's always a piece of cake with my desktop, but this little Inspiron has always been totally ignored by HP in their install packages. Well now I can thumb my nose at them !
Thanks very much for your suggestion, though.
annoying printer installation procedures, they are time-consuming and frustrating. THe printer is now working and frankly it doesn't matter to me whether it's usb'd or using my wireless, long as I can print with it. And thanks to the ability to go with the wireless, I can.
I've had this machine for four years and this is the FIRST time I've EVER been able to connect and use a printer with it, so I'm so happy I could cry.
HP never seems to provide the appropriate installation software with their new printers, at least that will work with my laptop. It's always a piece of cake with my desktop, but this little Inspiron has always been totally ignored by HP in their install packages. Well now I can thumb my nose at them !
Thanks very much for your suggestion, though.
it could be the USB driver needs updating on the P.C.
When you boot P.C up write down the Bios number that flashes on the screen and use the pause button on the keyboard or go into bios setup to read it.
Google usb driver (with Bios number)
I spent several hours trying to get a USB to centronics converter cable to work and realised the converter was a 25 pin db female rather than a 25 pin male centronics that was plugged onto the 25 pin female.
It happens and this was all to do with correct USB driver
When you boot P.C up write down the Bios number that flashes on the screen and use the pause button on the keyboard or go into bios setup to read it.
Google usb driver (with Bios number)
I spent several hours trying to get a USB to centronics converter cable to work and realised the converter was a 25 pin db female rather than a 25 pin male centronics that was plugged onto the 25 pin female.
It happens and this was all to do with correct USB driver
ASKER
Hi Brett Dux, just read your comment, thank you.
It made a lot of sense, so I will try going into my bios and obtaining the
(i presume you mean) version number, then I'll search for usb driver with that
bios number. I appreciate your input, I'll let you know the results.
It made a lot of sense, so I will try going into my bios and obtaining the
(i presume you mean) version number, then I'll search for usb driver with that
bios number. I appreciate your input, I'll let you know the results.
Have you downloaded the driver from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=au&dlc=en&sw_lang=&product=4021935#N156
as you may need a later version of it.
as you may need a later version of it.
ASKER
I just did. We'll see if it works. Thx
ASKER
Unbelievable. After the download and install, it said SUCCESSFUL.
That's a new one. Thank you so much for the assistance.
The printer is now performing as I guess it's supposed to
MUCH appreciated !!!!
That's a new one. Thank you so much for the assistance.
The printer is now performing as I guess it's supposed to
MUCH appreciated !!!!