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Record unavailable means that the Customer record (which could be an account or contact) for the opportunity has not been downloaded. &nbsp; <br />
<br />
Check the Local Data filters for accounts and contacts in CRM | Options in Outlook for your salesman.<br />
<br />
You will need to adjust the offline filter for accounts (and/or contacts depending on which you use for opportunities) to perhaps all accounts or all accounts that have opportunities that I own.<br />

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Record unavailable means that the Customer record (which could be an account or contact) for the opportunity has not been downloaded.  

Check the Local Data filters for accounts and contacts in CRM | Options in Outlook for your salesman.

You will need to adjust the offline filter for accounts (and/or contacts depending on which you use for opportunities) to perhaps all accounts or all accounts that have opportunities that I own.


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I don't see Local Data filters in CRM|Options. &nbsp;What am I missing?
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I don't see Local Data filters in CRM|Options.  What am I missing?

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My salesman sent me this message:<br />
<br />
When I go off line, opportunities with Sobeys corporate do not show the company name…they say “record unavailable”. When I go on line, they show up again.<br />
&nbsp; <br />
<a href="https://filedb.experts-exchange.com/incoming/2011/04_w18/448042/offline-records.pdf" target="_blank" class="file-inline" title="pdf of email (180 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>offline-records.pdf</a>
</div>
</div>


offline-records.pdf

My salesman sent me this message:

When I go off line, opportunities with Sobeys corporate do not show the company name…they say “record unavailable”. When I go on line, they show up again.
  

Dynamics CRM 4.0 Offline Records not showing

Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Dynamics can be used with other Microsoft solutions, such as SharePoint, Yammer, Office 365, Azure and Outlook. Dynamics ERP comprises a group of enterprise-resource-planning products includes Dynamics AX (formerly Axapta), a multi-language, multi-currency enterprise software with business management features for financial, human resources, and operations management; Dynamics GP (formerly Great Plains Software); Dynamics NAV (formerly Navision) for financials, supply chain, and people; Dynamics SL (formerly Solomon IV)for project-driven organizations; Dynamics C5 (formerly Concorde C5) for manufacturing, supply chains, analytics and electronic commerce; and Dynamics CRM.

Microsoft Dynamics

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.