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Fax Wizard in Windows XP does not start

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Last Modified: 2012-05-11
I have a clean restored Win XP computer  that I joined to a SBS 2008. I installed the fax from the server and I can see all the sent and recieved faxes but can't send any

The fax wizard in Windows XP does not start. In the Printers and Faxes window I show the fax as ready and the pages in queue that I tried to send

All the other users have no problem faxing (most of the users are on Windows XP)

Any ideas for me?
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Author

Commented:
Here are two event ID's that I get

 
Event Type:	Warning
Event Source:	Microsoft Fax
Event Category:	Initialization/Termination 
Event ID:	32068
Date:		4/26/2011
Time:		5:23:02 PM
User:		N/A
Computer:	CLIENT4
Description:
The outgoing routing rule is not valid because it cannot find a valid device. The outgoing faxes that use this rule will not be routed. Verify that the targeted device or devices (if routed to a group of devices) is connected and installed correctly, and turned on. If routed to a group, verify that the group is configured correctly. Country/region code: '*' Area code: '*'

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Event Type:	Warning
Event Source:	Microsoft Fax
Event Category:	Initialization/Termination 
Event ID:	32026
Date:		4/26/2011
Time:		5:23:02 PM
User:		N/A
Computer:	CLIENT4
Description:
Fax Service failed to initialize any assigned fax devices (virtual or TAPI). No faxes can be sent or received until a fax device is installed.

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CERTIFIED EXPERT

Commented:
Try reinstalling the XP Fax Service per this:

http://support.microsoft.com/kb/306550

Author

Commented:
StoneG,
I did reinstall as per the KB and still no luck in making it work.

Same problem...
CERTIFIED EXPERT

Commented:
Try System File Checker to see if there are corrupt system files.

Start>Run> sfc /scannow
You may need an XP installation CD

Author

Commented:
I'm doing the file checking right now

Here is another post with user having the same problems
http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/7d507948-53b4-487c-90c2-448d3dc4fa2a/

it seems to be a difficult problem to fix

Author

Commented:
did the file checking and that did not solve the problem
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Author

Commented:
Contacted MS for support to solve the problem
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