We help IT Professionals succeed at work.

Check out our new AWS podcast with Certified Expert, Phil Phillips! Listen to "How to Execute a Seamless AWS Migration" on EE or on your favorite podcast platform. Listen Now

x

Where to look for errpt error codes on IBM?

sminfo
sminfo asked
on
Medium Priority
3,054 Views
Last Modified: 2013-11-17
Hi Wmp,

I'll answer your response now, but I'm on a problem right now. I'm getting this error on errpt:

LABEL:          FCP_ARRAY_ERR6
IDENTIFIER:     B9735AF4

Date/Time:       Wed Apr 27 06:55:20 CEST 2011
Sequence Number: 11819
Machine Id:      00052C27D600
Node Id:         bsa55
Class:           H
Type:            PERM
WPAR:            Global
Resource Name:   dac0
Resource Class:
Resource Type:
Location:
VPD:
        Manufacturer................IBM
        Machine Type and Model......1814      FAStT
        Part Number.................21753-06
        ROS Level and ID............0916

Description
SUBSYSTEM COMPONENT FAILURE

Probable Causes
ARRAY DASD MEDIA
POWER OR FAN COMPONENT

Failure Causes
ARRAY DASD MEDIA
POWER OR FAN COMPONENT

        Recommended Actions
        PERFORM PROBLEM DETERMINATION PROCEDURES

My question is:

Is there a database on IBM with all this codes/identifier explanation and how to proceed to solve the problem?
Thanks..
Comment
Watch Question

CERTIFIED EXPERT

Commented:
This is an error concerning your DS4700 storage. Use the Storage Manager Client to access the storage and go from there.  It could be a defective battery or a disk that fails.

You can look up error identifiers here: http://publib.boulder.ibm.com/infocenter/pseries/v5r3/index.jsp?topic=/com.ibm.aix.messagecenter/messagecenter.htm

CERTIFIED EXPERT
Most Valuable Expert 2013
Top Expert 2013
Commented:
Unlock this solution with a free trial preview.
(No credit card required)
Get Preview

Author

Commented:
Hi dfke,

It's odd. What kind of error? I have no red or yellow led on the storage or in any power system.

Thanks.
CERTIFIED EXPERT
Most Valuable Expert 2013
Top Expert 2013

Commented:

Author

Commented:
Umm,.. it seems to be the issue.. wmp, how can I check if the APAR IZ64578 is install on AIX6.1?

Author

Commented:
The server is at 6100-06-01-1043.

Should I upgrade to SP4?
CERTIFIED EXPERT
Most Valuable Expert 2013
Top Expert 2013

Commented:
instfix -i | grep IZ64578

Nothing displayed -> not installed

The fix is in U828135 devices.fcp.disk.array.rte 6.1.4.1

Check your version of the fileset with

lslpp -h devices.fcp.disk.array.rte

Author

Commented:
I think I have to update to SP4...:-(

Thanks.
CERTIFIED EXPERT
Most Valuable Expert 2013
Top Expert 2013

Commented:
>> Should I upgrade to SP4? <<

Yes, plus Fix pack 2, or upgrade to TL 5.

Here is the fix pack information:

https://www-304.ibm.com/support/docview.wss?uid=isg1fixinfo114046

wmp
CERTIFIED EXPERT
Most Valuable Expert 2013
Top Expert 2013

Commented:
Just saw - TL1 SP 8 will do as well.

Thx. for the points!

Author

Commented:
That's odd wmp..

When I try to search any ID or error label on http://publib.boulder.ibm.com/infocenter/aix/v6r1/index.jsp?topic=/com.ibm.aix.messagecenter/eisearch.htm it does not show nothing!!..

Is it because it depends on the country I am?
CERTIFIED EXPERT
Most Valuable Expert 2013
Top Expert 2013

Commented:
The database is odd!

Many, many entries are missing there, and I hope that's not a country thing ...

Try to find solutions via the support DB - or google for the error labels/identifiers.

No, I'm not happy with this either ...
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a free trial preview!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.