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backupexec 2010 + exchange 2007 - cant see mailboxes in restore mode

Psagot asked
Medium Priority
Last Modified: 2012-08-13
we are having trouble restoring specific mailboxes from backupexec 2010 backups that we did.
this is only happenning with backups that were moved from the original local backup folder on the server to an external nas or other pcs. restoring specific mailboxes or mails from the original location of the backup works fine.
The problem is that after we create a backup to disk folder and select the external backup and calalog it the mailboxes dont apear under the restore option

Watch Question

Do you have Outlook installed on the machine along with BEWS. If so remove Outlook and re-run the Exchange Server MAPI collaboration tool

Have you installed service pack 1? http://www.symantec.com/business/support/index?page=content&id=TECH136199
 Also I would run Live Update since it will give you all the lates service packs and hotfixes.
Infrastructure manager
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thnx this solved the problem!
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