ivr and queu

Posted on 2011-04-27
Medium Priority
Last Modified: 2013-11-12
i have made a queu with static agent but when i call and i enter in the queu no phone is ringing. by the way i am using trixbox
Question by:GCI_SUPPORT
LVL 19

Accepted Solution

feptias earned 2000 total points
ID: 35481989
Agents have to log in and keep the phone off-hook to receive calls from the queue - this is because Asterisk is trying to mimic the behaviour of a proper ACD system.

You may find it easier to set the device interface (such as SIP/1002 or Dahdi/2) as the member of the queue, rather than using agents.

Author Comment

ID: 35483087
do i put that in the queue static agent ? ( SIP/1002)

Expert Comment

ID: 35483752
Part of queues.conf as example.

member => SIP/1002
member => Dahdi/2

Featured Post

Reclaim your office - Try the MB 660 headset now!

High level of background noise often makes it difficult for employees to concentrate fully on their jobs – or to communicate clearly on calls. The MB 660 headset helps you create a disruption free workspace.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Zaptel people (www.zaptel.com) got kind of annoyed with the fact that they were getting bombarded with searches for the zaptel driver system for Asterisk (not to mention they own the trademark on zaptel). So, they kindly requested that Digium ch…
Implementing Avaya's One-X portal is pretty painless, until you want to deploy this to the Android and iPhone clients when these clients are outside of your network. The clients will also work within your local network. Here is our experience and so…
Integration Management Part 2
Look below the covers at a subform control , and the form that is inside it. Explore properties and see how easy it is to aggregate, get statistics, and synchronize results for your data. A Microsoft Access subform is used to show relevant calcul…
Suggested Courses

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question