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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 534
  • Last Modified:

"Cannot open this item" error in outlook 2007 + exchange 2007 CCR

Hi Team

In my organization some users are getting the error "cannot open this item" when they to open meeting items from their inbox to accept or decline.

Issue is with some of the meeting items not all and also only with meeting items not with emails.

below actions already we performed

1. tried to move mailbox
2. checked this issue in both online and cached mode - issue persist
3. when we check this from OWA we can able to open the meeting item without any issues
4. we tried to configure affected user's outlook profile in different PC but still issue persist
5. Issue is with normal and recurring meeting items.

Please help me to resolve this issue.

Regards
John
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mansoornazar
Asked:
mansoornazar
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1 Solution
 
Ahmed786Commented:
Try to turn diagnostic logging for "Message Access" back down to "Lowest" you will then need to dismount and mount the stores on this server.

From the Exchange Management Shell,
set-eventloglevel -id "MSExchangeIS\9000 Private\Message Access" -level lowest

please reply back
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mansoornazarAuthor Commented:
As checked diagnostic logging for "Message Access" is already set to "Lowest"
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Ahmed786Commented:
Try to add any one user to Exchange Administrator security group, who is getting this error.

Let me know the status.
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Ahmed786Commented:
Also paste the application log wht u r getting.
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Ahmed786Commented:
Try ti install below Update Rollup 2 for Exchange Server 2007 Service Pack 2 (KB972076)

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=fa83be11-9d5e-47bc-9a51-a10986f22928&displaylang=en
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mansoornazarAuthor Commented:
currently we have RU5 for Exchange 2007 SP2
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mansoornazarAuthor Commented:
which application log you want ? is it from affected user's PC or from server ?
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Ahmed786Commented:
Log from exchange server, any error log which points to this issue
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Ahmed786Commented:
or else Hope Sp3 would resolve this.
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mansoornazarAuthor Commented:
partial
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