Windows 7 Logging off taking 5 mins

Posted on 2011-04-27
Last Modified: 2012-06-27
I have a brand new Windows 7 Dell laptop, imaged, with very few apps and Symantec EndPoint protection.

It's part of the domain.

Takes 5 mins for "Logging off" process to finish. No matter what I do, Log Off, Shutdown, or shutdown -r -f -t 01 command, it takes about 5 mins for Logging off step to finish.

I went into Performance, Information and Tools and do not see any warnings.
Question by:garryshape
    LVL 13

    Expert Comment

    Are you on a domain?

    Have you tried creating another user account to test and see if it is a universal problem?

    Accepted Solution

    Yes it's on a domain
    What's interesting is that it's happened on two different laptops since I been at this employer.
    They are Latitude E5410's brand new right out of the box (no imaging).
    I did a cold shutdown, unplugged power cord and battery, held power button down for 12 seconds, plugged power cord only back in and booted up, then did  a log off and it was instant.

    I'm going to try it a few more times to see if the power/battery reset fixed it.
    LVL 50

    Expert Comment

    garryshape--What programs are still running when you try to shutdown?
    You might look at Task Manager| Applications or run Process Explorer just prior to shutdown.

    Or see here

    Author Comment

    The solution in this case appears to be the battery unplug zapping the pram or whatever
    LVL 3

    Expert Comment

    Hi garryshape,
    Are you using roaming profiles ?
    I had the same on a wifi connected laptop because of the heavy profile which need to be pushed to the roaming profile server, with Ethernet cable connection, it is MUCH faster
    I hope this may help to diagnose
    Good luck

    Author Comment

    Not using roaming profiles I think the Dell is just lame

    Author Closing Comment

    This is the solution for Dell. Others may apply in different situations, but I want people searching for the answer - especially if it's for E5410 or E-series - to apply this answer.

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