Windows 7 Logging off taking 5 mins

Posted on 2011-04-27
Medium Priority
Last Modified: 2012-06-27
I have a brand new Windows 7 Dell laptop, imaged, with very few apps and Symantec EndPoint protection.

It's part of the domain.

Takes 5 mins for "Logging off" process to finish. No matter what I do, Log Off, Shutdown, or shutdown -r -f -t 01 command, it takes about 5 mins for Logging off step to finish.

I went into Performance, Information and Tools and do not see any warnings.
Question by:garryshape
LVL 13

Expert Comment

ID: 35475624
Are you on a domain?

Have you tried creating another user account to test and see if it is a universal problem?

Accepted Solution

garryshape earned 0 total points
ID: 35475656
Yes it's on a domain
What's interesting is that it's happened on two different laptops since I been at this employer.
They are Latitude E5410's brand new right out of the box (no imaging).
I did a cold shutdown, unplugged power cord and battery, held power button down for 12 seconds, plugged power cord only back in and booted up, then did  a log off and it was instant.

I'm going to try it a few more times to see if the power/battery reset fixed it.
LVL 50

Expert Comment

ID: 35476968
garryshape--What programs are still running when you try to shutdown?
You might look at Task Manager| Applications or run Process Explorer just prior to shutdown.

Or see here
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Author Comment

ID: 35480641
The solution in this case appears to be the battery unplug zapping the pram or whatever

Expert Comment

ID: 35482094
Hi garryshape,
Are you using roaming profiles ?
I had the same on a wifi connected laptop because of the heavy profile which need to be pushed to the roaming profile server, with Ethernet cable connection, it is MUCH faster
I hope this may help to diagnose
Good luck

Author Comment

ID: 35485851
Not using roaming profiles I think the Dell is just lame

Author Closing Comment

ID: 35807130
This is the solution for Dell. Others may apply in different situations, but I want people searching for the answer - especially if it's for E5410 or E-series - to apply this answer.

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