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trouble with Blue screen

begearra123 asked
Medium Priority
Last Modified: 2012-05-11
I have a customer that is experiencing the dreaded BSOD. I remotely connected to there machine and installed bluescreen viewer so I could copy the list of errors. I will be going onsite to them tommorrow. So far I have had them run error check, and I will be running Malwarebytes when I get there. I will be attaching the most recent Bsod. The internet connection is Hughes net. Any input I can get today will not be implemented till tommorrow. I would very much appreciate anyones input. crash1.txt
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I would start first by asking if any updates had been applied recently or any new hardware or devices added. I would also do a hardware diagnostic to see if there is a piece of hardware starting to fail.


Thank you for your response. I will try these when I get onsite. I have found that in these circumstances at least for me, that I have been helped more from a master or savant in this forum. I myself am just learning to speak Microneeze, and I am looking for someone that is exceptional in this category. I have found it before on here ,and I will again.
 mrhamen I do thank you for your post , and probably should have mentioned this action before when originally posted. My apoligize!.
  thank you, if it works I will credit you.

Here is some Microsoft documentation on your errors

for txt 1,4,and 5 http://msdn.microsoft.com/en-us/library/ff559271%28v=vs.85%29.aspx

for txt 3 http://msdn.microsoft.com/en-us/library/ff557389%28v=vs.85%29.aspx

Based on what I have read I would be leaning toward a driver or memory issue.


Thank you I printed each solution and I will try these and get back to you
Distinguished Expert 2019

i suggest to run a ram test first use memetest86+ from www.memtest.org
or from ubcd : http://www.ultimatebootcd.com/      
also - if possible, post the minidumps themselves for more info
see in windows\minidumps


After I ran the scan disk utility for them The user was not experiencing the bsod's. However today they called and said that they did get a bluescreen. I did copy the mini dump files to attach. I also ran the memtest and the memory passed.
 here is the mini dump
 When I was there I saw that when there connection to the internet was active, and working the network adapter showed that it was only connected locally, and not internet. I did check to see if it was truly working and it was. I went to a cmd line and released the ip, and renewed it. After that procedure I did see that the network connection was now showing internet. I have been told this only happens when on the internet ( the BSOD ).
 sorry for the delay in response to this question
Distinguished Expert 2019

2611 refers to memory corruption  -  PROCESS_NAME:  McciTrayApp_SSR
  Description: McciTrayApp_SSR.exe is located in a subfolder of "C:\Program Files". The file size on Windows XP is 1,454,592 bytes.
from : http://www.file.net/process/mccitrayapp_ssr.exe.html

did yourun the ram  test suggested?


Yes I did run memtest. I went as far as stage 6 and 39% complete when I stopped it because it did'nt find anything wrong. Maybe I should have run it completely.? Unfortunitly I am onsite at this job and did not want to run it complete due to time. Maybe I should just order new memory? or maybe I should delete the McciTrayApp_SSR.exe. The link you provided mentions finding this file after Hughes net toolbox install. Seeing as this crash seems to happen while on the internet, and they are using Hughes net removing the above mentioned file might be the solution?
Distinguished Expert 2019
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Ok I will take note and check the memory again. unfortunately I will not be able to check till the end of the week. That is the earliest that I can get out there again.
thanks for your help. I will get back to you.
Top Expert 2009

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