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New SBS User Unable to Recieve External Email

I have just setup a new standard user on a sbs 2008 server. I have also configured the users desktop to login etc with the new credentials. Client is running outlook 2010 but for some reason the user cannot receive external mail. He can send externally without issues but when I try and send him an email from my external address I get a bounce back saying that the recipients address has been rejected however I receive his emails without issue.

Any ideas?
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Daniel Bertolone
Asked:
Daniel Bertolone
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1 Solution
 
mds-cosCommented:
The first thing to check is to be sure his e-mail address was created.  In Active Directory, check the user account's e-mail addresses.  Verify that his external SMTP address has been created by the AD policy and that it is set as primary address.
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dmessmanCommented:
please paste the content of the delivery failure you got here.  You can exclude the acutal address, but it would help to see the language of the delivery failure.
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Daniel BertoloneAuthor Commented:
This is the bounce back im getting:

Hi. This is the qmail-send program at p3plex1out02.prod.phx3.secureserver.net.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

>:
213.171.216.114 does not like recipient.
Remote host said: 550 <Recipient address rejected: User unknown in virtual mailbox table Giving up on 213.171.216.114.

--- Below this line is a copy of the message.

Return-Path:
Received: (qmail 17709 invoked from network); 27 Apr 2011 15:30:24 -0000
Received: from unknown (HELO smtp.ex1.secureserver.net) (72.167.180.21)
  by p3plex1out02.prod.phx3.secureserver.net with SMTP; 27 Apr 2011 15:30:23 -0000
Received: from P3PW5EX1MB13.EX1.SECURESERVER.NET ([10.6.130.52]) by  P3PW5EX1HT003.EX1.SECURESERVER.NET ([72.167.180.21]) with mapi; Wed, 27 Apr
 2011 08:30:20 -0700
From:
To: >
Date: Wed, 27 Apr 2011 08:30:20 -0700
Subject: RE: test
Thread-Topic: test
Thread-Index: AcwE7kRFbid7d0vvQdqorrnWoO3f0gAAbwhA
Message-ID: <015B939FC0DAB24797628977F95B14BA185D97C4CA@P3PW5EX1MB13.EX1.SECURESERVER.NET>
References: <558D9B9371F13D4FA3FB3FA1446AF372217893EE@SBS.heatstore.local>
In-Reply-To: <558D9B9371F13D4FA3FB3FA1446AF372217893EE@SBS.heatstore.local>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-vipre-scanned: 00256E6500000000256FB2
acceptlanguage: en-US
Content-Type: multipart/alternative;
      boundary="_000_015B939FC0DAB24797628977F95B14BA185D97C4CAP3PW5EX1MB13E_"
MIME-Version: 1.0

--_000_015B939FC0DAB24797628977F95B14BA185D97C4CAP3PW5EX1MB13E_
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
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Daniel BertoloneAuthor Commented:
Any ideas guys
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dmessmanCommented:
I'm assuming you've checked for a typo in the email address.

Let's try something simple. Go into exchange management console and delete his current email address and then re-add it. And also give this user another email address on the domain and see if that new address can receive email. I've created thousands of users on exchange servers and never seen this be a nonexplainable issue. Most likely (given the ndr) this is a typo in the email address.
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Daniel BertoloneAuthor Commented:
It’s strange as I can receive mail from the user externally but when I reply I get the bounce back.

I will try & delete the address & then re create
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dmessmanCommented:
and in the worst case - you could export the mailbox to PST, delete the user account, recreate the user account and then import the PST.  Not ideal, but may also work.  Shouldn't be necessary through.
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mds-cosCommented:
Did you check to be sure the e-mail address was created for the user?
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Daniel BertoloneAuthor Commented:
Still getting the issue guys.

I deleted the user account & recreated but still getting the same issue. One thing i did notice tho that when recreating the user account it mentioned that it was unable to shed the welcome email via exchange services?


It’s so strange as the user can send externally but not receive where everybody else has no issues?
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Daniel BertoloneAuthor Commented:
I have since looked in the domain control panel & it looks like the mailboxes have to be created in there first. I did that for the user in question & now the mail sits in the web mail interface.

Is there a way I can now tell exchange to download from the domain hosts mail servers as I can’t seem to find this option in exchange.

If the mailboxes are to be setup in this manner then I should be able to look at the necessary properties of a working mailbox in exchange & replicate its setup.

Why would the mail be setup this way & not just delivered straight to the server?
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Daniel BertoloneAuthor Commented:
Any idaes guys as i really need to sort this
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dmessmanCommented:
can you clarify your setup?

You asked this question:

Is there a way I can now tell exchange to download from the domain hosts mail servers as I can’t seem to find this option in exchange.

Please provide more detail on the route that email takes.  Does your MX record point to your server or to another server that you want to POP?
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Rob WilliamsCommented:
When you create the user the mailbox should automatically be created.

You can have exchange download e-mail from a POP server (domain hosts mail server) but the preferred method, assuming the host supports forwarding the e-mail via SMTP is to your server, is direct delivery.
To configure POP collection by the server enable and configure the POP connector, and add the user's account:
http://blogs.technet.com/b/sbs/archive/2009/07/01/sbs-2008-introducing-the-pop3-connector.aspx
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Rob WilliamsCommented:
"When you create the user the mailbox should automatically be created."
I should have added, when using the SBS console to create the user.

>>"Why would the mail be setup this way & not just delivered straight to the server?"
To add further. SBS supports direct deliver or POP collection of e-mail. The latter is intended to be used during a transition from one service to the other but can be used indefinitely. It sounds like your MX records point to a hosting service and not your server. If so you may not have the option for direct delivery.
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Daniel BertoloneAuthor Commented:
I’m not 100% sure on the mail route but i have just done a mxlookup & it points to fasthosts.
Domainname is theunderfloorheatingstore.com

What im trying to get at is there are other accounts that are receiving emails fine, now if the pervious person who set the server up made any alterations etc to the way exchange receives its mail then i should be able to view the settings of a working account & then just replicate the setup?
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Rob WilliamsCommented:
If the MX record points somewhere other than your server it is likely your server is using the POP connector.
The e-mail set up is exactly the same, just create the user within the console, but you then have to add them to the POP connector. To review and/or add them, go to the Windows SBS console | network | connectivity | highlight POP 3 connector | on the right select View POP3 connector properties | mail accounts | see if others are listed | if so you need to add the new user
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Rob WilliamsCommented:
By the way though the error message does not imply this is the problem, and other users are receiving e-mail, the IP address you provided is blacklisted
http://www.mxtoolbox.com/SuperTool.aspx?action=blacklist%3a213.171.216.114
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Daniel BertoloneAuthor Commented:
Thanks again Rob, it was configured via the pop 3 connector. I have since configured the account in there & the user is now receiving his email.

As for the blacklist, that ip points towards fast hosts who are the domain provider. Should i get in touch with them & inform them that the ip is currently listed, as normally I would go direct to the list provider
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Rob WilliamsCommented:
I doubt you need to contact them. They are likely well aware and it is common with larger hosts, so long as your e-mail is working.

Glad to hear it is up and running.
--Rob
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