Remote Assistance from Configuration Manager Console

Posted on 2011-04-27
Last Modified: 2012-05-11
I am trying to use remote assistance from configuration manager on a few client machines (windows xp service pack 3) and cannot get the remote assistance to work.  I get an error message that says, "Your offer to help could not be sent".  Attached is a screen shot of the error.  Both the remote tools and the remote desktop work.  I have added myself as local administrator, remote desktop user, and added myself in security permissions under site settings, client agents, remote tools client agent.  Windows firewall is off.  I can send a remote assistance request via outlook from the windows help and connect that way.  I have tried granting the everyone group modify rights to C:\WINDOWS\pchealth\helpctr.  Does anyone have any suggestions?
Question by:fcps
    LVL 76

    Accepted Solution


    Did you add your username via GPO that you can offer assistance?
    Or is your username or the group to which you belong is added to the local offer remote assistance security group?
    GPO computer configuraton\Administrative templates\system\remote Assistance
    Policy offer remote assistance, enabled and under helpers add the group/user that is allowed.

    Are you able to offer assistance to other systems without a problem?

    Author Closing Comment

    Worked. Rights need to be set via GPO

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