I am trying to use remote assistance from configuration manager on a few client machines (windows xp service pack 3) and cannot get the remote assistance to work. I get an error message that says, "Your offer to help could not be sent". Attached is a screen shot of the error. Both the remote tools and the remote desktop work. I have added myself as local administrator, remote desktop user, and added myself in security permissions under site settings, client agents, remote tools client agent. Windows firewall is off. I can send a remote assistance request via outlook from the windows help and connect that way. I have tried granting the everyone group modify rights to C:\WINDOWS\pchealth\helpct
r. Does anyone have any suggestions?