XenApp 6 Cannot contact Licensing Server
Posted on 2011-04-27
Located in CT office:
Server name MT-CIT
-Windows 2008 R2 (no SP1) (non DC) -
XenApp 6 Platinum Edition
XenApp Licensing Server
XenApp Web Interface
Server Name MT-FILE
-Windows 2008 SP2 (DC)
Located in NY office:
Server Name NY-FILE
-Windows 2008 R2 (no SP1) (DC)
Group Policy and A/D is handled here
I have installed XenApp 6 Plantium edition and setup Calculator as a test app. XenApp, License Server and Web Interface is installed on MT-CIT server. I have setup the license server on port 27000 (default port) and retrieved my license keys, applied them in the server. I see them and XenApp recognizes the keys.
In Citrix Delivery Services Console, XenApp, MTCITRIX, Policies - I entered the server name license server host name MT-CIT, License Server Port as 27000.
Everything was working until I rebooted the server. At the Windows login prompt I enter my password and get the following error: "Citrix XenApp cannot contact the licensing server Empty". Which now I cannot connect the XenApp server and access my apps. That error, to me, means that no license server is specified?
Event viewer shows Event 9017, MetaFrame This computer running Citrix XenApp will now stop accepting connections. This server is no longer in or could not enter a licensing grace period.
What I've learned is Citrix uses Group Policy and can integrate (or use with) into Windows Group Policy. When I load group policy on MT-CIT, I see a folder for Citrix but when I load Group Policy on NY-FILE I don't see a folder for citrix. Correct me if I'm wrong by Citrix is not in the A/D policy thus the MT-CIT policy is getting overwritten (as it should be).
When I go back into the Citrix Delivery Services Console Policies, nothing is changed and the License Host and Port are still as I had entered them. gpupdate /force doesn't seem to work.