Link to home
Start Free TrialLog in
Avatar of artismobile
artismobileFlag for United States of America

asked on

Is my internet modem dropping my network?

I can't figure out why my wireless network will stop working when I shut down one of the computers connected to it.  I have tried 3 different new routers but it does the same thing.  I can see the network on the computers and it says it's working fine.  When I try to connect, there is no connection.  I think it is the modem.  I don't have any modems to try because it's a Comcast modem. Any suggestion?  I posted a similar question for the same reason and I have not been helped yet.

Thank you
Avatar of Soulja
Soulja
Flag of United States of America image

Your disconnecting is a LAN issue not an Internet/WAN issue, so I highly doubt it's your modem. Do you have wired devices? Are the wired devices still able to access the internet when this issue arises?
Avatar of artismobile

ASKER

Main computer wired. Does not work.4 wireless computers on the network
I would have to say it is an issue with your router. What kind?
Bear with me. I'm on my phone because I don't have internet. Grrr! D link dual band now, Netgear two days ago and the same model netgear 20 days ago. Both dual N band. All do the same thing. I thought it was the netgear router, took it back for the same model then got this one. Since you think it is not the modem, i,m going to try to lower the security level since that's about the only think I have not tried yet. I'll advise
Ok first question does the problem always occur when you turn off the main wired computer?  Or does it happen with the other computers too?
It sounds like you may have Internet sharing installed on your main wired computer or the router may not be configured properly.  Also what OS is the "Main" wired computer running?
Ok, I re- did everything and it's up and running for the time being. This is really odd.  It worked fine with the Lynksis for two years until about a month ago the lynksis router would not power up so I switched brands to the netgear. I went through 2 of the same netgear models and now this D link within this last month thinking it is the router.

So far, sometimes, if I turn off the main overnight, it won't work, or if I turn off one of the laptops. (so far the same one) or if I close the laptop for hibernation mode but only sometimes which is why I'm not sure that is the problem. All the computers will say they are connected but I can't reach the internet.  I have 2 windows 7, 1 windows vista, 1 windows XP and the main is Windows XP
ASKER CERTIFIED SOLUTION
Avatar of artismobile
artismobile
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Lowering the security setting on the router seems to have corrected the problem.