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Cisco Call Manager Express - Phone "Unprovisioned"

Hi there

I have a 2901 router and 4 Cisco Phones (2 x 7942, 2 x 7962) in a Lab.

The retrieve their firmware fine but they boot up and say "unProvisioned"
If I go to the phone "Settings" > 6 >1 its looking for XMLDefault.cnf.xml

A debug of tftp events shows this (Example of 1 Phone)

Apr 27 21:28:09.075: TFTP: Looking for CTLSEP08173515756A.tlv
Apr 27 21:28:09.147: TFTP: Looking for ITLSEP08173515756A.tlv
Apr 27 21:28:09.227: TFTP: Looking for ITLFile.tlv
Apr 27 21:28:09.347: TFTP: Looking for SEP08173515756A.cnf.xml
Apr 27 21:28:09.535: TFTP: Looking for XMLDefault.cnf.xml
Apr 27 21:28:09.535: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 14, size 2844 for process 81
Apr 27 21:28:09.543: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 81


Apr 27 21:28:44.938: TFTP: Looking for CTLSEP08173515756A.tlv
Apr 27 21:28:45.006: TFTP: Looking for ITLSEP08173515756A.tlv
Apr 27 21:28:45.086: TFTP: Looking for ITLFile.tlv
Apr 27 21:28:45.218: TFTP: Looking for SEP08173515756A.cnf.xml
Apr 27 21:28:45.406: TFTP: Looking for XMLDefault.cnf.xml
Apr 27 21:28:45.406: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 14, size 2844 for process 81
Apr 27 21:28:45.414: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 81

Its gets all its other files fine,


a show telephony-service tftp-bindings

Shows this
tftp-server system:/its/united_states/7960-tones.xml alias United_States/7960-tones.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7960-font.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7920-font.xml
tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_States/7960-dictionary.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7960-kate.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7920-kate.xml
tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml
tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server system:/its/vrf1/XMLDefault.cnf.xml alias XMLDefault.cnf.xml
tftp-server system:/its/vrf1/ATADefault.cnf.xml alias ATADefault.cnf.xml

So you can see the files are being offered up.


the cnf files are being created, If i do this

CCME(config-telephony)#load 7962 term62.default.loads

LOAD COMMAND ERROR:cnf-file location system is not supported for creating automatic tftp bindings. Please use file location flash | slot0 | tftp OR create tftp bindings manually

Updating CNF files

CNF files update complete for phonetype(7962)

So the "Error" if not an error right? as the tftp bindings are there for the XMLDefault.cnf.xml anyway.

and XMLDefault.cnf.xml is correct (i think)
if I do this
more system:/its/vrf1/XMLDefault.cnf.xml

its contains these lines (which i think is right)

<ethernetPhonePort>2000</ethernetPhonePort>

<processNodeName>192.168.255.254</processNodeName>

<loadInformation434  model="Cisco IP Phone 7942">term42.default</loadInformation434>

<loadInformation404  model="Cisco IP Phone 7962">term62.default</loadInformation404>

Any ideas would be great.

I can provide other output if needed.

Thanks









0
avitman
Asked:
avitman
  • 2
  • 2
1 Solution
 
greg wardSystems EngineerCommented:
My first guess is
CCME(config-telephony)#load 7962 term62.default.loads
needs the path ie
load 7962 flash:term62.default.loads
and is backed up by
http://pandaeatsbamboo.blogspot.com/2010/03/create-tftp-bindings-for-phone-firmware.html

However cisco says to try the below.

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a0080094584.shtml#issue5
The OS79XX.TXT file must only contain the name of the file that you attempt to load, without the .bin extension.
Also add the file to your tftp list.

add tftp-server flash:OS79XX.TXT once you have copied the file to the router
a show run would be very useful ( please remove passwords and externl ips.)
The above would also change the phone to skinny if it was used as sip before.

Greg
0
 
avitmanAuthor Commented:
Odd, i don't have that txt file...

I did this

cnf-file location flash
 
and the ITS folder appeared in the root with the correct fines it the vrf1 subfolder.

Do they all have to tftp'ed out?



CCME#dir
Directory of flash0:/

    1  -rw-    62682268   Jan 5 2011 20:07:04 +00:00  c2900-universalk9-mz.SPA.150-1.M4.bin
    2  -rw-        2903   Jan 5 2011 20:21:16 +00:00  cpconfig-29xx.cfg
    3  -rw-     2941440   Jan 5 2011 20:21:30 +00:00  cpexpress.tar
    4  -rw-        1038   Jan 5 2011 20:21:38 +00:00  home.shtml
    5  -rw-      115712   Jan 5 2011 20:21:46 +00:00  home.tar
    6  -rw-     1697952   Jan 5 2011 20:21:58 +00:00  securedesktop-ios-3.1.1.45-k9.pkg
    7  -rw-      415956   Jan 5 2011 20:22:10 +00:00  sslclient-win-1.1.4.176.pkg
    8  -rw-     2942935  Apr 26 2011 10:27:16 +00:00  apps11.8-5-3TH1-6.sbn
    9  -rw-      503269  Apr 26 2011 10:27:18 +00:00  cnu11.8-5-3TH1-6.sbn
   10  -rw-     2104751  Apr 26 2011 10:27:24 +00:00  cvm11sccp.8-5-3TH1-6.sbn
   11  -rw-      340615  Apr 26 2011 10:27:24 +00:00  dsp11.8-5-3TH1-6.sbn
   12  -rw-     1616686  Apr 26 2011 10:27:28 +00:00  jar11sccp.8-5-3TH1-6.sbn
   13  -rw-         670  Apr 26 2011 10:27:30 +00:00  SCCP11.8-5-3S.loads
   14  -rw-         674  Apr 26 2011 10:27:30 +00:00  term06.default.loads
   15  -rw-         674  Apr 26 2011 10:27:30 +00:00  term11.default.loads
   16  -rw-        1916  Apr 26 2011 10:27:30 +00:00  MISCH-1.3.3.SBN
   17  -rw-         900  Apr 26 2011 10:27:32 +00:00  CP7921G-1.3.3.LOADS
   18  -rw-         900  Apr 26 2011 10:27:32 +00:00  CP7925G-1.3.3.LOADS
   19  -rw-         674  Apr 26 2011 10:27:32 +00:00  term42.default.loads
   20  -rw-         674  Apr 26 2011 10:27:32 +00:00  term62.default.loads
   21  -rw-         670  Apr 26 2011 10:27:34 +00:00  SCCP42.8-5-3S.loads
   22  -rw-         655  Apr 26 2011 10:27:34 +00:00  term31.default.loads
   23  -rw-         654  Apr 26 2011 10:27:34 +00:00  term41.default.loads
   24  -rw-         654  Apr 26 2011 10:27:34 +00:00  term45.default.loads
   25  -rw-         654  Apr 26 2011 10:27:34 +00:00  term61.default.loads
   26  -rw-         654  Apr 26 2011 10:27:36 +00:00  term65.default.loads
   27  -rw-         654  Apr 26 2011 10:27:36 +00:00  term70.default.loads
   28  -rw-         654  Apr 26 2011 10:27:36 +00:00  term71.default.loads
   29  -rw-         654  Apr 26 2011 10:27:36 +00:00  term75.default.loads
   30  -rw-         651  Apr 26 2011 10:27:38 +00:00  SCCP31.8-5-3S.loads
   31  -rw-         650  Apr 26 2011 10:27:38 +00:00  SCCP41.8-5-3S.loads
   32  -rw-         650  Apr 26 2011 10:27:38 +00:00  SCCP45.8-5-3S.loads
   33  -rw-         650  Apr 26 2011 10:27:38 +00:00  SCCP70.8-5-3S.loads
   34  -rw-         650  Apr 26 2011 10:27:38 +00:00  SCCP75.8-5-3S.loads
   35  -rw-          61  Apr 26 2011 10:27:40 +00:00  SCCP69xx.8-5-3-0.loads
   36  drw-           0  Mar 11 2011 16:54:12 +00:00  Desktops
   55  drw-           0  Mar 11 2011 16:54:24 +00:00  Ringtones
   89  -rw-     8095286  Apr 26 2011 10:28:18 +00:00  apps37sccp.1-3-4-0.bin
   90  -rw-     2942935  Apr 26 2011 10:28:26 +00:00  apps31.8-5-3TH1-6.sbn
   91  -rw-     2935993  Apr 26 2011 10:28:32 +00:00  apps42.8-5-3TH1-6.sbn
   92  -rw-     2935993  Apr 26 2011 10:28:40 +00:00  apps45.8-5-3TH1-6.sbn
   93  -rw-     2935993  Apr 26 2011 10:28:46 +00:00  apps75.8-5-3TH1-6.sbn
   94  -rw-     2933329  Apr 26 2011 10:28:52 +00:00  apps41.8-5-3TH1-6.sbn
   95  -rw-     2933329  Apr 26 2011 10:28:58 +00:00  apps70.8-5-3TH1-6.sbn
   96  -rw-     2599169  Apr 26 2011 10:29:04 +00:00  APPSH-1.3.3.SBN
   97  -rw-     2591877  Apr 26 2011 10:29:10 +00:00  APPS-1.3.3.SBN
   98  -rw-     2118620  Apr 26 2011 10:29:16 +00:00  SYSH-1.3.3.SBN
   99  -rw-     2103754  Apr 26 2011 10:29:20 +00:00  cvm70sccp.8-5-3TH1-6.sbn
  100  -rw-     2101414  Apr 26 2011 10:29:24 +00:00  cvm41sccp.8-5-3TH1-6.sbn
  101  -rw-     2100804  Apr 26 2011 10:29:28 +00:00  cvm45sccp.8-5-3TH1-6.sbn
  102  -rw-     2100554  Apr 26 2011 10:29:34 +00:00  cvm75sccp.8-5-3TH1-6.sbn
  103  -rw-     2100286  Apr 26 2011 10:29:38 +00:00  cvm31sccp.8-5-3TH1-6.sbn
  104  -rw-     2099070  Apr 26 2011 10:29:42 +00:00  cvm42sccp.8-5-3TH1-6.sbn
  105  -rw-     2083047  Apr 26 2011 10:29:46 +00:00  SYS-1.3.3.SBN
  106  -rw-     1939872  Apr 26 2011 10:29:50 +00:00  WLANH-1.3.3.SBN
  107  -rw-     1906272  Apr 26 2011 10:29:56 +00:00  SCCP69xx.8-5-3-0.zz
  108  -rw-     1892036  Apr 26 2011 10:30:00 +00:00  GUIH-1.3.3.SBN
  109  -rw-     1887312  Apr 26 2011 10:30:06 +00:00  jar75sccp.8-5-3TH1-6.sbn
  110  -rw-     1882934  Apr 26 2011 10:30:10 +00:00  jar45sccp.8-5-3TH1-6.sbn
  111  -rw-     1848343  Apr 26 2011 10:30:14 +00:00  GUI-1.3.3.SBN
  112  -rw-     1828410  Apr 26 2011 10:30:20 +00:00  jar70sccp.8-5-3TH1-6.sbn
  113  -rw-     1756328  Apr 26 2011 10:30:24 +00:00  jar42sccp.8-5-3TH1-6.sbn
  114  -rw-     1628021  Apr 26 2011 10:30:30 +00:00  jar41sccp.8-5-3TH1-6.sbn
  115  -rw-     1616425  Apr 26 2011 10:30:34 +00:00  jar31sccp.8-5-3TH1-6.sbn
  116  -rw-     1379535  Apr 26 2011 10:30:38 +00:00  WLAN-1.3.3.SBN
  117  -rw-      939293  Apr 26 2011 10:30:40 +00:00  TNUXH-1.3.3.SBN
  118  -rw-      896477  Apr 26 2011 10:30:44 +00:00  TNUX-1.3.3.SBN
  119  -rw-      537925  Apr 26 2011 10:30:46 +00:00  dsp41.8-5-3TH1-6.sbn
  120  -rw-      537925  Apr 26 2011 10:30:48 +00:00  dsp70.8-5-3TH1-6.sbn
  121  -rw-      524969  Apr 26 2011 10:30:48 +00:00  cnu45.8-5-3TH1-6.sbn
  122  -rw-      524917  Apr 26 2011 10:30:50 +00:00  cnu42.8-5-3TH1-6.sbn
  123  -rw-      524876  Apr 26 2011 10:30:52 +00:00  cnu75.8-5-3TH1-6.sbn
  124  -rw-      503753  Apr 26 2011 10:30:54 +00:00  cnu31.8-5-3TH1-6.sbn
  125  -rw-      500084  Apr 26 2011 10:30:56 +00:00  cnu70.8-5-3TH1-6.sbn
  126  -rw-      499644  Apr 26 2011 10:30:58 +00:00  cnu41.8-5-3TH1-6.sbn
  127  -rw-      496521  Apr 26 2011 10:31:00 +00:00  music-on-hold.au
  128  -rw-      340615  Apr 26 2011 10:31:02 +00:00  dsp31.8-5-3TH1-6.sbn
  129  -rw-      340615  Apr 26 2011 10:31:02 +00:00  dsp42.8-5-3TH1-6.sbn
  130  -rw-      340615  Apr 26 2011 10:31:04 +00:00  dsp45.8-5-3TH1-6.sbn
  131  -rw-      340615  Apr 26 2011 10:31:06 +00:00  dsp75.8-5-3TH1-6.sbn
  132  -rw-      264368  Apr 26 2011 10:31:06 +00:00  DSP69xx.0-0-0-3.zz
  133  -rw-      165355  Apr 26 2011 10:31:08 +00:00  B016-1-0-3.SBN
  134  -rw-      146463  Apr 26 2011 10:31:08 +00:00  B015-1-0-3.SBN
  135  -rw-       44896  Apr 26 2011 10:31:08 +00:00  BOOT69xx.0-0-0-14.zz
  136  -rw-       11601  Apr 26 2011 10:31:10 +00:00  CME-8-0-Full-Readme-v.1.0.txt
  137  -rw-        5134  Apr 26 2011 10:31:10 +00:00  7970-71-75-Background-readme-v1.txt
  138  -rw-        1916  Apr 26 2011 10:31:10 +00:00  MISC-1.3.3.SBN
  139  drw-           0  Mar 11 2011 16:57:46 +00:00  GUI
  158  -rw-        3987  Apr 26 2011 10:32:02 +00:00  admin_user.html
  159  -rw-      677820  Apr 26 2011 10:32:04 +00:00  admin_user.js
  160  -rw-        1029  Apr 26 2011 10:32:06 +00:00  CiscoLogo.gif
  161  -rw-         617  Apr 26 2011 10:32:06 +00:00  CME_GUI_README.TXT
  162  -rw-         953  Apr 26 2011 10:32:06 +00:00  Delete.gif
  163  -rw-       16344  Apr 26 2011 10:32:06 +00:00  dom.js
  164  -rw-         864  Apr 26 2011 10:32:06 +00:00  downarrow.gif
  165  -rw-        6146  Apr 26 2011 10:32:08 +00:00  ephone_admin.html
  166  -rw-        4558  Apr 26 2011 10:32:08 +00:00  logohome.gif
  167  -rw-        3866  Apr 26 2011 10:32:08 +00:00  normal_user.html
  168  -rw-       78428  Apr 26 2011 10:32:08 +00:00  normal_user.js
  169  -rw-        1347  Apr 26 2011 10:32:10 +00:00  Plus.gif
  170  -rw-         843  Apr 26 2011 10:32:10 +00:00  sxiconad.gif
  171  -rw-         174  Apr 26 2011 10:32:10 +00:00  Tab.gif
  172  -rw-        2432  Apr 26 2011 10:32:10 +00:00  telephony_service.html
  173  -rw-         870  Apr 26 2011 10:32:12 +00:00  uparrow.gif
  174  -rw-        9968  Apr 26 2011 10:32:12 +00:00  xml-test.html
  175  -rw-        3412  Apr 26 2011 10:32:12 +00:00  xml.template
  176  drw-           0  Apr 26 2011 17:28:04 +00:00  Phones
  185  drw-           0  Apr 28 2011 10:50:48 +00:00  its

256487424 bytes total (92618752 bytes free)


this is a show run


CCME#show run
Building configuration...


Current configuration : 4551 bytes
!
! Last configuration change at 11:31:06 GMT Thu Apr 28 2011
! NVRAM config last updated at 11:13:16 GMT Thu Apr 28 2011
!
version 15.0
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname CCME
!
boot-start-marker
boot-end-marker
!
enable secret 5 $1$iHtL$uKLtYEjEAX94DLs7XTMgw1
enable password password
!
no aaa new-model
clock timezone GMT 0
network-clock-participate wic 0
!
no ipv6 cef
ip source-route
no ip routing
no ip cef
!
!
!
ip dhcp pool Phones
   network 192.168.255.0 255.255.255.0
   default-router 192.168.255.254
   option 150 ip 192.168.255.254
   dns-server 10.0.3.130
!
!
ip name-server 10.0.3.130
ip name-server 10.0.3.70
multilink bundle-name authenticated
!
!
!
!
!
!
crypto pki trustpoint TP-self-signed-2208624127
 enrollment selfsigned
 subject-name cn=IOS-Self-Signed-Certificate-2208624127
 revocation-check none
 rsakeypair TP-self-signed-2208624127
!
!
crypto pki certificate chain TP-self-signed-2208624127
 certificate self-signed 01
  3082023C 308201A5 A0030201 02020101 300D0609 2A864886 F70D0101 04050030
  31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
  69666963 6174652D 32323038 36323431 3237301E 170D3131 30343237 32303436
  32395A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
  4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D32 32303836
  32343132 3730819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
  8100C3B7 9C88AF67 15910781 349F1BBF 41944258 F1743D83 B024AEE5 246F2A3F
  ED2D0A2D 9121F64A 72047D37 AFDBBF02 1A90414C 2C314261 F75E5472 C442BDB0
  78AB5CE7 5925BAE1 F9A28302 5FDA204C BDB5C9BC 9390944C 543E2A83 CFF4E002
  E8448E3B 27AA02CC 0E215E86 B9C98BAD 94CBFA96 5DEA48CA 1244C5B1 59654289
  CD490203 010001A3 64306230 0F060355 1D130101 FF040530 030101FF 300F0603
  551D1104 08300682 04323930 31301F06 03551D23 04183016 80149563 73822E3D
  F33542E6 195875B2 DE30009C 98FF301D 0603551D 0E041604 14956373 822E3DF3
  3542E619 5875B2DE 30009C98 FF300D06 092A8648 86F70D01 01040500 03818100
  898433A6 00EF0A1A D7F6B474 A242A175 16F200C4 124458F1 E4AA1E3D FC5A66E3
  6E123192 93687F58 798A1432 F210E1AE 3DBBAC24 4D321BE0 D550906F C991F6F3
  732DE31A 303016C5 778B3168 5AAD4F21 BC029E7F ED77EB80 8B8A5082 09C27E58
  36C10CA5 F5D5D6FF 2E71F831 BB762F04 EB44942A E73EC0C3 E47258C6 C73EB8A3
        quit
voice-card 0
!
!
!
!
!
!
license udi pid CISCO2901/K9 sn FCZ1502C2H6
hw-module pvdm 0/0
!
!
!
username admin privilege 15 secret 5 $1$eeL6$m/4QzWsPeSwtV0DBDib/g.
!
redundancy
!
!
!
!
!
!
interface GigabitEthernet0/0
 ip address 10.0.3.200 255.255.252.0
 no ip route-cache
 duplex auto
 speed auto
!
interface GigabitEthernet0/1
 description $ES_LAN$
 ip address 192.168.255.254 255.255.255.0
 no ip route-cache
 duplex auto
 speed auto
 no mop enabled
!
interface BRI0/0/0
 no ip address
 no ip route-cache
!
interface BRI0/0/1
 no ip address
 no ip route-cache
!
ip forward-protocol nd
!
ip http server
ip http authentication local
ip http secure-server
ip http path flash:
!
ip route 0.0.0.0 0.0.0.0 10.0.3.254
!
!
!
tftp-server flash:/Phones/jar42sip.9-1-1TH1-16.sbn alias jar42sip.9-1-1TH1-16.sbn
tftp-server flash:/Phones/cnu42.9-1-1TH1-16.sbn alias cnu42.9-1-1TH1-16.sbn
tftp-server flash:/Phones/apps42.9-1-1TH1-16.sbn alias apps42.9-1-1TH1-16.sbn
tftp-server flash:/Phones/dsp42.9-1-1TH1-16.sbn alias dsp42.9-1-1TH1-16.sbn
tftp-server flash:/Phones/cvm42sip.9-1-1TH1-16.sbn alias cvm42sip.9-1-1TH1-16.sbn
tftp-server flash:/Phones/SIP42.9-1-1SR1S.loads alias SIP42.9-1-1SR1S.loads
!
control-plane
!
!
voice-port 0/0/0
!
voice-port 0/0/1
!
!
!
!
!
!
!
gatekeeper
 shutdown
!
!
telephony-service
 max-ephones 24
 max-dn 48
 ip source-address 192.168.255.254 port 2000
 cnf-file location flash:
 load 7942 term42.default.loads
 load 7962 term62.default.loads
 time-format 24
 date-format dd-mm-yy
 max-conferences 8 gain -6
 web admin system name admin secret 5 $1$BS6s$zPyUeYkhdj4ErLU9iU46P.
 dn-webedit
 transfer-system full-consult
 create cnf-files version-stamp 7960 Apr 28 2011 10:07:11
!
!
ephone-dn  1
 number 70001
!
!
ephone-dn  2
 number 70002
!
!
ephone-dn  3
 number 70003
!
!
ephone-dn  4
 number 70004
!
!
ephone-dn  5  dual-line
 number 70005
!
!
ephone  1
 mac-address 0817.3515.74F5
 button  1:1 2f5
!
!
!
ephone  2
 mac-address 0817.3515.756A
 button  1:2 2f5
!
!
!
line con 0
 password cisco
 login
line aux 0
line vty 0 4
 password cisco
 login
!
scheduler allocate 20000 1000
ntp server 0.pool.ntp.org
ntp server 194.35.252.7
end



Starting again from scratch feels like the right thing to do :-)
0
 
greg wardSystems EngineerCommented:
the OS79XX.TXT is not needed by default.
It will change the phone from sip to skinny or the other way round.
i have
tftp-server flash:P0030702T023.bin
tftp-server flash:P0030702T023.loads
tftp-server flash:P0030702T023.sb2
tftp-server flash:P0030702T023.sbn

telephony-service
 conference hardware
 fxo hook-flash
 load 7960-7940 P0030702T023   < no .loads at the3 end.
I will keep looking at the config.

Greg
0
 
avitmanAuthor Commented:
Hi there

Its fine now, i think the

cnf-file location flash

did it... all is fine and the phone are updating with extensions etc.

Thanks for your help.
0

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