PowerPoint 2003 - Application Error

Posted on 2011-04-27
Medium Priority
Last Modified: 2012-05-11
After running a custom Windows Update a few days ago, I am now receiving an error message when opening various PowerPoint files: "PowerPoint" was unable to display some of the text, images, or objects on slides in the file, "filename," because they have become corrupted. Affected slides have been replaced by blank slides in the presentation and it is not possible to recover the lost information. To ensure that the file can be opened in previous versions of PowerPoint, use the Save As command and save the file with either the same or a new name." When I click OK, the file opens and it appears that all of the text slides have text boxes with white backgrounds where in the original versions the backgrounds were clear. I am unable to change these and the application stalls when I try to modify. I tried Detect and Repair and this did not solve the problem. I tried opening the files on other computers, and the same error message occurred.  I am afraid to open other files that I need to use to create new presentations.

I have Windows XP Pro, and the version of Office /PowerPoint is 2003, SP3
Question by:shanknomore
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LVL 23

Accepted Solution

Brian Gee earned 2000 total points
ID: 35480207
Unfortunately, this is the result of a recent security update. There is a hotfix for this issue at:


For more info into this issue, you can read here:


Author Comment

ID: 35480310
Thanks Yobri. I am running a data back up and then will execute the hot fix.  I'll let you know what happens.

Author Comment

ID: 35480414
Yobri, I installed the hot fix. TI no longer notice an error message, but the files that I need to work on are still crashing PowerPoint,. The other files seem to be ok. Are the files in question that appear to be corrupt beyond repair?
LVL 23

Expert Comment

by:Brian Gee
ID: 35480446
That article (the second link) I posted once had the mention of the issue with the advice of employing workarounds to the issue while a fix was devised. Now the article has been updated to inform of the hotfix which is now available. The workarounds are still in the article however... hopefully one of them will work to get you back up and running again.

Author Comment

ID: 35480523
Thank you Yobri

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