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Audio related Error message with transcription software

Posted on 2011-04-27
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Last Modified: 2012-06-21
We use Philips Speechexec Pro Transcribe software on most of our secretary's workstations.
There is one workstation that is coming up with an error message whenever the foot pedal is used or the play button is pressed with an open dictation.

Please see below screenshot.

The system is a HP DC7900 (SoundMax audio) with WinXP pro and SpeechExec Pro v5.
We have exactly the same setup for 7 or 8 other staff, but only this machine has the error.

Transcription error
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Question by:Reece Dodds
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by:flubbster
flubbster earned 200 total points
ID: 35480360
Is the SoundMax audio driver up to date? Have you tried updating the driver?
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by:thegof
thegof earned 200 total points
ID: 35480365
Searching turns this up as one of two things (and I'd suspect it's the first). The most likely cause seems to be a corrupt or not-properly-closed audio file.  See this thread for someone with the same error message.
http://www.knowbrainer.com/pubforum/index.cfm?page=viewForumTopic&topicId=7301&CFID=2534745&CFTOKEN=43167031&jsessionid=8430e984e35f1dda21b17617597784075860

Or, microsoft suggests a need to update the driver (possibly corrupted?)
http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/smaudio-error/a14f3a40-cab2-4611-9cf1-1a74aef296ab
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by:Reece Dodds
ID: 35480714
driver is up-to-date and it works with all other audio... it only faults with this particular dictation player and only when the file is attempted to be played.
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Reece Dodds earned 0 total points
ID: 35734779
a solution for this problem has been found.
the speechexec software has an online update feature.  I did this, and it downloaded and installed an update.  The problem no longer appears.
It's strange though because I have 8 or so other PC's with the exact same configuration (Ghosted HDD) and none of them had the issue.
Anyways...
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Author Closing Comment

by:Reece Dodds
ID: 35763271
see my final post
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