I have a client (a very finicky one) who is looking for a remote solution for a home-based employee. We have tried LogMeIn and GoToMyPC so far. He used both for 6 months or so and eventually complains that they are not fast enough. I've explained the nuances of remote computing (it isn't ever going to be the same as if you're physically sitting in front of the PC you are using) but he thinks there must be a better solution.
To that end, he has now approached me with 2 solutions he'd like me to look into:
1- Windows remote desktop hosting (by a company called OurInternet.us) which has this to say about their service:
Our fully managed Windows remote desktop hosting solutions are in a virtual dedicated "Cloud Hosted Environment" that offers clients a secure, managed, and maintained IT Infrastructure. Our virtual desktop hosting allows you and your colleagues to simultaneously work in a high-speed network environment without ever having to take on the cost of purchasing or maintaining servers, expensive networking equipment, software licensing and backup systems.
I have a lot of concerns about this solution and I'm sure you can imagine why.
2- Setting up a Small Biz Server and using that for remote access
In my opinion he is looking for something that is currently unattainable... a remote access experience that is as quick and responsive as if he is at the actual PC. I contend that no matter what service, software, etc. you use for remote access, you will never get that experience due to the fact that you must go through the Internet and deal with latency and other issues.
I'm looking for thoughts on this. First off, am I correct in telling him that what he is looking for doesn't really exist? If not, what is the best option?
Does anyone know of a service/solution that would provide a more responsive experience other than LMI or GoToMyPC?