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Emails not working for a domain from the hosted website


We have developed a website (www.confidentialsecurity.com) that has a form - request a service, which helps a person to request a service by filling the form.

When the form is filled using a gmail account or any other account, it did send an email to the requester, but the email is not delivered to anyemailid@confidentialsecurity.com.

As a testing process we have set the email to be delivered to csctesting@confidentialsecurity.com.

Can you please advice a solution for this?
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czutshi
Asked:
czutshi
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2 Solutions
 
for_yanCommented:
Can you be more speciific - how are you sending the email?
What means - email not dleivered?
If you send email to the same account from
another software does it go through?
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objectsCommented:
sounds like an issue with your smtp server
enable javamail debug to get a better idea whats going on
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objectsCommented:
And check that the mail is not just ending up being filtered as spam
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czutshiAuthor Commented:
For Yan:

We fill the form on the website and submit. Technically we are using javamail smtp protocol to send out emails.

csctesting@confidentialsecurity.com is not receiving the emails in our case. Even if we set any other email ids i.e. XXXX@confidendtialsecurity.com, the emails to do not reach the recipient or anyone in the domain confidentialsecurity.com.

Yes, it does go through.

When i use the csctesting@confidentialsecurity.com email id and fill up a form in a different website, i do get the email to csctesting@confidentialsecurity.com promptly.
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for_yanCommented:
So you are basically usiong servlet and javamail.
Did you look is your servlet engine log  for any exceptions?

If there are no error messages on the server, but email just disappears, though it comes
to gmail accounts, then
it makes sense to check for spam checking on the recipient side, as objects suggested.
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czutshiAuthor Commented:
Hi Objects,

Our website is hosted with godaddy, the email domain is also with godaddy.

The emails are not ending up in SPAM folder.

Godaddy email control panel do not have the option to enable javamail debug.

Please let me know how i can provide you any further detailed information.

Thanks
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czutshiAuthor Commented:
Hi for Yan,

There are no emails on SPAM folder.

Refer attached screen.

Thanks, CSC-Screen.pdf
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objectsCommented:
> Godaddy email control panel do not have the option to enable javamail debug.

you can enable javamail debug in your code

Also check what your smtp server is set to, probably should be: relay-hosting.secureserver.net
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czutshiAuthor Commented:
Objects

Let me check and come back to you.

Thanks,
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CEHJCommented:
>>Our website is hosted with godaddy, the email domain is also with godaddy.

The main mail server for your domain is smtp.secureserver.net and that's the one you should probably be  connecting to. Make sure you've correctly set up any mail accounts you need. Using wildcards is just asking to be spammed
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