Outlook 2007, The message store has reached its maximum size.

Posted on 2011-04-28
Last Modified: 2012-05-11
We have a user experiencing the error on the title, we've made the account limitless on exchange but still having the problem. We don't want to delete emails either. Is there anyway we can fix this?

Question by:Atouray
    LVL 17

    Expert Comment

    Re-create the user's outlook profile (backup to pst first to be on the safe side)

    Author Comment

    Can you give me steps how to do all that?
    LVL 17

    Expert Comment

    In outlook

    file, import and export
    export to a file
    personal folder file (pst)
    click on the top of your mailbox and tickt he box that says include subfolders
    choose a location for the file to be saved

    click ok/finish

    when completed close and reopen outlook then click file, open, outlook data file and browse to the location you chose for your backup then double click it to ensure it has backed up the data.

    LVL 17

    Accepted Solution

    Once you are sure your have a backup in pst format and you have checked the data is there

    close outlook
    goto c:\documents and settings\username\application data\microsoft\outlook
    rename the .ost file there to something else (can be viewed via view/details)

    next refer to this answer from a previous question on how to recreate profile (pls read through before deleting anything)

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