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exchange 2010 online archive with outlook 2010
Hi
We have built out our own exchange 2010 cluster in a data centre and have offered it as a solution to a couple of our clients. We have a SPLA licence agreement so have that covered too. Everything works great but for the fact that we cant get the Online Archive to work. It works fine with Office 2010 Pro Plus but the clients we have only have Office 2010 Home and Business. As a provider of a hosted exchange solution to our small number of clients I thought we should be able to SPLA licence Outlook 2010 and provide that to them but it would appear not to be the case. i dont want to uninstall Office home and business and install Office 2010 Pro plus because they are not licenced for that product.
I am sure this is a "product" issue, because as I say archive shows up with pro plus, and is available in OWA. Autodiscover settings are all correct too. Can anyone help please?
We have built out our own exchange 2010 cluster in a data centre and have offered it as a solution to a couple of our clients. We have a SPLA licence agreement so have that covered too. Everything works great but for the fact that we cant get the Online Archive to work. It works fine with Office 2010 Pro Plus but the clients we have only have Office 2010 Home and Business. As a provider of a hosted exchange solution to our small number of clients I thought we should be able to SPLA licence Outlook 2010 and provide that to them but it would appear not to be the case. i dont want to uninstall Office home and business and install Office 2010 Pro plus because they are not licenced for that product.
I am sure this is a "product" issue, because as I say archive shows up with pro plus, and is available in OWA. Autodiscover settings are all correct too. Can anyone help please?
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Or get pushed towards OVS licensing... anyone detect an underlying motive here?
ASKER
I have split points between you as you both answered the question. (Well you both confirmed my thoughts anyway). I have told my client that the archive facility is available via OWA and they seem happy with that.
Outlook 2010 Volume license ($80) supports Exchange archive. For our users who we have enabled archiving for, most of OEM versions of Home and Business, this was the cheapest option to provide access to their archive from within Outlook.
http://office.microsoft.com/en-us/outlook-help/license-requirements-for-personal-archive-and-retention-policies-HA102576659.aspx?CTT=5&origin=HA101830421
http://office.microsoft.com/en-us/outlook-help/license-requirements-for-personal-archive-and-retention-policies-HA102576659.aspx?CTT=5&origin=HA101830421
This is permissions related. Give the user FULL access to the mailbox. We migrated from 2003 to 2010, then later introduced archiving. Granting or removing and regranting permissions to the primary user will resolve this issue. Once you login to RDP or another local machine, it may take a few seconds to update, but it will populate.
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