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exchange 2010 online archive with outlook 2010

Hi
We have built out our own exchange 2010 cluster in a data centre and have offered it as a solution to a couple of our clients. We have a SPLA licence agreement so have that covered too. Everything works great but for the fact that we cant get the Online Archive to work. It works fine with Office 2010 Pro Plus but the clients we have only have Office 2010 Home and Business. As a provider of a hosted exchange solution to our small number of clients I thought we should be able to SPLA licence Outlook 2010 and provide that to them but it would appear not to be the case. i dont want to uninstall Office home and business and install Office 2010 Pro plus because they are not licenced for that product.
I am sure this is a "product" issue, because as I say archive shows up with pro plus, and is available in OWA. Autodiscover settings are all correct too. Can anyone help please?

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Rajith Enchiparambil

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Andrew Oakeley

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demas

ASKER

Thanks to both of you for responding, that is my understanding too but imagine the scenario. You are a small business currently running Office 2010 home and business and you decide that you would like to move to hosted exchange, based on my research and your confirmation it seems that I have to upgrade them to pro plus which is going to involve additional costs to them, they dont want to upgrade their office package. What if they werent running any office product but wanted to move to a hosted exchange platform with online archive surely the hosting company could provide them with a copy of Outlook 2010 with SPLA licensing? Or are we saying that they have to have Office pro plus installed?

Andrew Oakeley

Or get pushed towards OVS licensing... anyone detect an underlying motive here?

demas

ASKER

I have split points between you as you both answered the question. (Well you both confirmed my thoughts anyway). I have told my client that the archive facility is available via OWA and they seem happy with that.

jumper4000

Outlook 2010 Volume license ($80) supports Exchange archive. For our users who we have enabled archiving for, most of OEM versions of Home and Business, this was the cheapest option to provide access to their archive from within Outlook.

http://office.microsoft.com/en-us/outlook-help/license-requirements-for-personal-archive-and-retention-policies-HA102576659.aspx?CTT=5&origin=HA101830421

mray77

This is permissions related. Give the user FULL access to the mailbox. We migrated from 2003 to 2010, then later introduced archiving. Granting or removing and regranting permissions to the primary user will resolve this issue. Once you login to RDP or another local machine, it may take a few seconds to update, but it will populate.