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What is the best way to connect to client's computer remotely?

I have a few clients in other states that I am a consultant to.  Every once and awhile (which is why I don't want to sign up for a yearly deal) I need to connect to the computers to change a few settings, etc.  What is the best program/website to do this with?  I've tried Crossloop which is OK.  Does anyone know anything about WebEx or another site like that?  Any help would be appreciated!

Thanks!
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tchristman
Asked:
tchristman
3 Solutions
 
Paul MacDonaldDirector, Information SystemsCommented:
If you can VPN in to their network(s), VNC and RDP are good products.
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AustinComputerLabsCommented:
I use RDP first and if for reason that is not possible then LogMeIn.
RDP (remote desktop) is built into windows and once set up it is free.
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tchristmanAuthor Commented:
I need more of a desktop sharing solution so I can show them how to do certain things. My experience with rdp is there is no sharing.
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Dk_guruCommented:
The specific VPN that I use is PPTP via the router/firewall, but you can setup pptp to connect directly to the desired PC and have it forwarded via the Firewall.  Once connected you can use any VNC or RDP.

I (like Austin...) use LogMeIn "Free"; the only issue is that you need a user name and password for each PC in addition to the LogMeIn user name and password.

My preference for intranet VNC is TightVNC.

One thing you may want to look into is purchasing a Team Viewer license very nice software that allows a connect via a number code and password - no firewall setup; a similar type is Crossloop (not quite as nice, but just as effective - and open source)
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Paul MacDonaldDirector, Information SystemsCommented:
VNC will let you share a desktop.  There's a specific implementation called UltraVNC SC which allows the customer to act as a server only when they launch the product.  This gives them control over when and who connects.  This is particularly handy for remote support scenarios where connectivity is only occassionaly needed.
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SteveIT ManagerCommented:
Mikogo is an alternative - http://rdsrc.us/QJkOP2

It can even record sessions if needed and switch between presenters / perform file transfers etc

Oh and its FREE
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AustinComputerLabsCommented:
You are correct if you need to walk cients through things than RDP is not going to work well.
For that I use logMeIn Pro but the I have not used the free version.
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Paul MacDonaldDirector, Information SystemsCommented:
Based solely on the OPs criteria, any of the solutions offered is viable.
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QlemoC++ DeveloperCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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