Address not populated constistantly on envelope from a merged document

When we merge a letter and then want to print an envelope, we select the address, then click on the envelope icon and nothing shows in the mailing address part of envelope or the fomatting adds spaces.  Please help.
kel-oAsked:
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Stacy BrownSenior Applications AdministratorCommented:
Thanks for the answers.  Your problem may be with the Envelope Address Style.  It's based upon the Normal style, which by default has 10 points after.  You could try adjusting that.  

Graham Mayor has some good tips on adjusting the actual frame here: http://www.gmayor.com/changing_envelope_layout.htm

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Stacy BrownSenior Applications AdministratorCommented:
You are using MailMerge, correct?  Have you tried adding an envelope prior to finishing your Merge and then adding the Address Block to the Address area of the Envelope as well?

When you are working with a finished letter, you are selecting the address and then clicking the Envelopes button on the Mailing Tab, correct?  When the dialog box opens, have you selection Options and made sure that the correct envelope size, fonts, and printing options are selected?

I am unable to replicate this problem at the moment.  Any chance you could post a sample document where this is occurring?
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kel-oAuthor Commented:
1. not an option with already created documents, but we do know how to do so..
2. yes
3. no, it doesnt happen to all that use the letter[s]
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kel-oAuthor Commented:
There were things on our end that required attention.
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