Configuring Do Not Disturb (DND) on Cisco Call Manger 7

Posted on 2011-04-28
Last Modified: 2012-05-11
I have two users who want DND configured for their Cisco IP phones (7970s)  I don't want to eanble this for everyone, just these two specific users.  So I clicked on the two users IP Phones in Cisco Call Manger, and checked the "Do not Disturb" check box.  Its working, but there is not an option on the IP Phone for the user to turn DND off when they want to.  I had to turn it off for them via the administration console.  Is it possible for the user to be able to turn DND off and on from their own phone?  Again I only want this option for 2 of my users, no one else in the organization will have the DND feature.  Thanks.
Question by:denver218
    LVL 24

    Accepted Solution

    What you need to do is configure a new softkey template.  So figure out whichever softkey template you are currently using for those users.  Make a copy of it, rename it and add the DND function to it.  Then apply the new softkey to those two users's phones.

    Here is a link that covers this:

    Assisted Solution

    In Call Manager

    1. Goto Device
    2. Select Device Settings
    3. Select SoftKey Template
    4. Click Find
    5. Click on the Template they are using
    6. Click Copy
    7. Rename it to something meaningful
    8. Click Save
    9. In Related Links, Select Configure Softkey Layout and click Go
    10. Move DND to the right side
    11. Click Save
    12. In Related Links, Select Softkey TEmplate Configuration and click Go
    13. Click Save
    14. Go back to the uers profile and select the new Softkey template for their phone.  
    15. Restart the phone
    LVL 4

    Author Comment

    Right now those users softkey template is set to "none".  Is there a certain Softkey Template I should choose?  I have the following options:
    Standard Assistant
    Standard Feature
    Standard Manager.
    Standard Protected Phone
    Standard Shared Mode Manager
    Standard User

    LVL 24

    Expert Comment

    by:Ken Boone CCIE #4649
    They might be none, but you might have them defined in the device pool which would let the phones inherit from that value from the device pool.  In general I would copy from the standard feature softkey template.
    LVL 4

    Author Closing Comment

    thanks for your help guys.  I got it working!  Thanks.

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