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printer HP cp1525nw shows offline

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---Problem: printer HP cp1525nw shows offline
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---Poster:
Daniel Benway
BS/CS, MCSE(NT4 & 2000), CCNA(2.0), Network+, CLP(AD R4)
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---Overview:
I'm using Windows 7 Ultimate 64 bit on my laptop, which always gets the same DHCP IPv4 address from my Wi-Fi router. My HP cp1525nw has a static IPv4 address, and was working fine for a week on my Wi-Fi network after I set it up using the latest installation.exe and firmware from the HP website.

However, after rebooting my laptop for the first time after the printer setup, the printer never again showed up in Windows as being online. I could PING the printer, and http into it to view/change its settings, but it still showed up as offline in Windows and I couldn't print to it. Turning my Windows firewall on or off made no difference.

I uninstalled and re-installed the printer, and the same thing happened (everything worked fine until I rebooted the laptop, after which time I could PING and http into the printer, but it showed as offline and never printed the queued jobs).
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---URLs:

HP Forum:
http://h30434.www3.hp.com/t5/Printer-networking-and-wireless/printer-cp1525nw-shows-offline/m-p/646069#M22505

MAC users with the same problem:
http://www.mactalk.com.au/24/99789-macbook-air-201?1-hp-laserjet-cp1525nw-printing-issue.html
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0
DanBenway
Asked:
DanBenway
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1 Solution
 
jonahzonaCommented:
Did you try restarting your printer spool?

Start - type services

Select services

Go down to printer spool - right click and hit restart
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DanBenwayAuthor Commented:
First, I would think the preceding reboot would make a restart of the 'Print Spooler' service unnecessary. But, I will try it.

Second, a friend suggested I look at this:

Answers.Microsoft.com
Networked printer offline after reboot of Win7 client

http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/networked-printer-offline-after-reboot-of-win7/85185cd3-bec9-4dd8-8cb1-af18ac83d75f?page=1
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DanBenwayAuthor Commented:
A Google search on:

Networked printer offline after reboot of Win7 client

seems to show a lot of people are having similar issues. The Google search yields a lot of useful information, most of it seems to point to port persistence issues.
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jonahzonaCommented:
The reason I asked about the printer spool was to see if the spool would even start. I had this problem with a similar problem on a clients computer a couple weeks ago. Printers kept going offline, but it was because the spooler kept stopping.

The only way I was able to fix it was to delete every printer installed and install them again one by one.

Sorry if this isn't any help.
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DanBenwayAuthor Commented:
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---Solution:
It's hard to say for sure what fixed this, but here's a crack at it...
1. From the Printer Properties, I removed all ports that the printer install.exe had created (they were all labeled HP something or other).
2. From Control Panel Devices and Printers I removed the printer (so I didn't use the HP uninstall.exe, so the HP software and drivers remained).
3. From Control Panel Devices and Printers I added the printer and cited its existing static IPv4 address during the process.
For anyone else experiencing this problem, I think the solution lies in using static IPs, and perhaps manually configuring the ports found in Printer Properties.
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DanBenwayAuthor Commented:
It was a pain to have to do this, and the HP ToolboxFX now shows a black 'X' over the icon despite the fact that it is still fully operational.
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