Shared Printer Error: On Hold (Authentication Required)

Posted on 2011-04-28
Last Modified: 2012-05-11
I have a G5 running 10.5.8. MacBook Pro running 10.6.7 which I also ran Software Update on yesterday morning. I can boot the MBP to Win XP as well. I have an EPSON Stylus Photo 1270 hooked to a USB hub. I have been happily printing from the G5 and the MBP from Mac or Win happily for two years.

Suddenly I can no longer print from the MBP from either Mac or Win. When attempting from Mac the job goes to the print cue and then tosses the error "On Hold (Authentication Required). I have searched and searched. I have deleted and added the printer on both systems. I have updated Bonjour on Win XP. I have reset sharing settings, I have unplugged the printer, I have access the CUPS utility at localhost:631 and tried to customize the settings, I ran Software Update on the G5.

Through all of this, absolutely nothing has improved.

I have scoured the Apple discussions and tried everything I can find there as well.

Can anyone assist in conquering this beast? Most importantly, Invoicing and payment is now at a standstill as I cannot print from the MBP Win where Quickbooks is running.

Question by:squidzink

    Author Comment

    sorry folks I clearly hadn't caught on that there was not reason to value a question under 500 points. still an asking newbie of sorts.
    LVL 42

    Expert Comment

    by:Davis McCarn
    Go back to the Print and Fax section in Preferences.  Right-click on the printer and choose Reset Printing System which will remove all of your printers; but, also fix what's screwy.  Add the printer back and you should be fine.

    Author Comment

    Davis - I've gone through that exact process a number of times to no avail. I'm not sure what you mean by "fix what's screwy." The whole issue is screwy after 2 years of easy printing from Windows.

    However, I was able to get printing from the MBP only when booted to OsX. To do this, on the host G5, I had to access localhost:631 and the CUPS interface via Safari. I edited the confiiguraion file so that it stated "Allow from All" rather than "Deny" under the "location" tag and using Safari the settings actually saved this time. I've never had to do this before and never even knew this interface existed. Even though I have done that, Windows XP will still not "see" the printer. I went home yesterday and tested on my home network and Windows easily saw my printer there.

    It would seem there is some current issue with the G5 allowing Windows to share. The Bonjour Printer Wizard reports "No Bonjour Printers are available." I've seen other items regarding Bonjour needing port 5353 open. But I never had to set a specific port in my router...and what ip would it point to anyway?

    Accepted Solution

    ooh man...I have figured out the problem...which I cannot believe. Windows had apparently tapped into a nearby unsecured wireless network here at my office. Though it wasn't set as the default, it was connecting to it first rather than our own network, thus not seeing any printer including the print to Acrobat PDF. I seriously can't believe how much time was wasted on this.
    LVL 59

    Expert Comment

    This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Free Trending Threat Insights Every Day

    Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

    Can I legally transfer my OEM version of Windows to another PC?  (AKA - Can I put a new systemboard in my OEM PC?) Few of us are both IT and legal experts but we all have our own views of Microsoft's licensing rules and how they apply.  There are…
    In this article we discuss how to recover the missing Outlook 2011 for Mac data like Emails and Contacts manually.
    Hi everyone! This is Experts Exchange customer support.  This quick video will show you how to change your primary email address.  If you have any questions, then please Write a Comment below!
    Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…

    759 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    14 Experts available now in Live!

    Get 1:1 Help Now