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Shared Printer Error: On Hold (Authentication Required)

Medium Priority
Last Modified: 2012-05-11
I have a G5 running 10.5.8. MacBook Pro running 10.6.7 which I also ran Software Update on yesterday morning. I can boot the MBP to Win XP as well. I have an EPSON Stylus Photo 1270 hooked to a USB hub. I have been happily printing from the G5 and the MBP from Mac or Win happily for two years.

Suddenly I can no longer print from the MBP from either Mac or Win. When attempting from Mac the job goes to the print cue and then tosses the error "On Hold (Authentication Required). I have searched and searched. I have deleted and added the printer on both systems. I have updated Bonjour on Win XP. I have reset sharing settings, I have unplugged the printer, I have access the CUPS utility at localhost:631 and tried to customize the settings, I ran Software Update on the G5.

Through all of this, absolutely nothing has improved.

I have scoured the Apple discussions and tried everything I can find there as well.

Can anyone assist in conquering this beast? Most importantly, Invoicing and payment is now at a standstill as I cannot print from the MBP Win where Quickbooks is running.

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sorry folks I clearly hadn't caught on that there was not reason to value a question under 500 points. still an asking newbie of sorts.

Go back to the Print and Fax section in Preferences.  Right-click on the printer and choose Reset Printing System which will remove all of your printers; but, also fix what's screwy.  Add the printer back and you should be fine.


Davis - I've gone through that exact process a number of times to no avail. I'm not sure what you mean by "fix what's screwy." The whole issue is screwy after 2 years of easy printing from Windows.

However, I was able to get printing from the MBP only when booted to OsX. To do this, on the host G5, I had to access localhost:631 and the CUPS interface via Safari. I edited the confiiguraion file so that it stated "Allow from All" rather than "Deny" under the "location" tag and using Safari the settings actually saved this time. I've never had to do this before and never even knew this interface existed. Even though I have done that, Windows XP will still not "see" the printer. I went home yesterday and tested on my home network and Windows easily saw my printer there.

It would seem there is some current issue with the G5 allowing Windows to share. The Bonjour Printer Wizard reports "No Bonjour Printers are available." I've seen other items regarding Bonjour needing port 5353 open. But I never had to set a specific port in my router...and what ip would it point to anyway?
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