Posted on 2011-04-28
I have a user who occassionally gets a Mail Delayed Notification
THIS IS A WARNING MESSAGE ONLY.
YOU DO NOT NEED TO RESEND YOUR MESSAGE.
Delivery to the following recipients has been delayed.
This mail was sent a day ago. The user resent the mail and that message was successfully transferred to the recipient. However, the original mail is still sitting in our queue in a retry state.
I ran SMTPDiag <sender e-mail> <recipient e-mail>
All tests passed.
I have attempted to review the SMTP log by importing into Excel. I located the block of cells /rows for the problematic e-mail. Problem is I don't really know what to look for in these logs. Nothing stands out, there is nothing saying ERROR or common sense wise indicating a failure.
Why would the original message still be sitting in queue, and the second message sent to the same e-mail address make it to the desired recipient?
Based on my research from google and EE I can't seem to find a definitive cause for this notification. If it is helpful I can post the excerpt from the SMTP log files, I just need to scrub the identifying information first.