Problem with IE8 in Vista

Posted on 2011-04-28
Last Modified: 2012-05-11
Hello Experts

I'm working on a client's Vista Home Premium machine.  It had a couple of trojans that Norton found and removed on an external scan.  I also removed several instances of fakeavalert using MalwareBytes and SuperAntiSpyware.  Then I put the drive back in the system and scanned using the same 3 tools.  Norton showed a few tracking cookies, as did SAS.  MalwareBytes found and removed 2 more fakeavalert instances.

So the machine appears clean, but it continues to redirect, usually to a search page, but not always.  It appears to only redirect from a search engine (google and the search bar from yahoo, for example.  If I type the name in the address bar I get to the correct destination.  I can follow links on those pages successfully (from I am able to download Reader, Flash, etc)  Also, a script error shows up when I Google something, as it redirects.

I've removed cookies, temporary internet files, etc. and I've re-set the browser settings to default.  I also tried hard coding the dns, but that didn't help.

One final symptom:  I wanted to see if it behaved the same in hte administrator profile, so I enabled it (net user administrator activate:yes).  But it still doesn't show up for login.

Any thoughts?

I'm about to run another MalwareBytes scan to make sure it shows clean.  I'll post my findings in a couple of hours.


Question by:thedslguy
    LVL 1

    Author Comment

    Something I forgot to mention:

    IE is running in Protected Mode (Internet Options), but at the bottom of the page it says Protected Mode: Off

    Just an extra piece that may help.

    - thedslguy
    LVL 5

    Accepted Solution

    Have you tried reinstalling the Browser entirely?

    Also, do you ahave any toolbars in IE currently? If so, please remove them as some of these can redirect internet traffic.
    LVL 1

    Author Comment

    I ran malwareBytes and it's clean.


    There are two toolbars resident (Yahoo and Norton), but both are and have been disabled.

    I uninstalled and reinstalled IE8.

    No change.

    Any other ideas?

    LVL 5

    Expert Comment

    Hmm, are there any strange add-ons that you do not recognize in the Manage Addons menu?

    If so, you may want to disable them and try to see if that pinpoints the culprit.
    LVL 1

    Author Comment

    Not sure how it happened, but the redirects are gone.

    I say I'm not sure how because I had reinstalled IE8 and had no change.  I checked to see if it acted the same from the search provider box in the upper right.  the default was Google and I changed it to Bing.... No redirect.  I removed Bing and went back to Google...... no redirect.

    The script error messages haven't returned, either.

    It still says Protected Mode Off.  And on the Google site when I type in a name (adobe, for example) it doesn't start showing links until I actually tell it to search (like it used to be, I guess).  It's running Windows updates at the moment, so who knows... maybe it'll start doing that after the updates and a restart.

    Anyway, I'm going to award you the points because you at least gave me a place to start.  I'm not sure your suggestion is what fixed it, but I'm happy with the fix, whatever it is!

    So THANKS!!

    LVL 1

    Author Closing Comment

    As I said, I'm not sure  the solution offered was the fix, but it at lease got me going in the right direction.  Ergo, the points....... and Thanks again!!


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