[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 2106
  • Last Modified:

An unexpected error occurred and your request couldn't be handled.

I have two mailboxes on an exchange 2010 server.
One is fully working, Outlook, Outlook Anywhere, ActiveSync, OWA
The other is working with everything except for OWA.
It was working, I don't know what/when it stopped. Don't think I changed anything.

After logging into OWA I see this:

An unexpected error occurred and your request couldn't be handled.

Request
Url: https://xxxxrnet.org:443/owa/forms/premium/StartPage.aspx
User host address: 178.104.59.25
User: Bxx xxx
EX Address: /o=BM/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Bxxxxx
SMTP Address: bxx@xxx.co.uk
OWA version: 14.0.639.21
Mailbox server: EX.xx.com

Exception
Exception type: System.NullReferenceException
Exception message: Object reference not set to an instance of an object.

Call stack
Microsoft.Exchange.Clients.Owa.Premium.ConversationUtilities.GetItemCountExcludingFolders(IList`1 itemIds, IList`1 excludedFolderIds)
Microsoft.Exchange.Clients.Owa.Premium.Controls.ConversationItemList2.RenderRow(TextWriter writer, Boolean showFlag, ListViewRowType rowTypeToRender, Boolean renderContainer)
Microsoft.Exchange.Clients.Owa.Premium.Controls.ConversationItemList2.ValidatedRender(TextWriter writer, Int32 startRange, Int32 endRange)
Microsoft.Exchange.Clients.Owa.Premium.Controls.GroupByList2.RenderGroup(TextWriter writer, Int32 startRange, Int32 endRange, IGroupRange group, Boolean skipHeader)
Microsoft.Exchange.Clients.Owa.Premium.Controls.GroupByList2.RenderGroups(TextWriter writer, Int32 startRange, Int32 endRange)
Microsoft.Exchange.Clients.Owa.Premium.Controls.GroupByList2.ValidatedRender(TextWriter writer, Int32 startRange, Int32 endRange)
Microsoft.Exchange.Clients.Owa.Premium.Controls.VirtualListView2.InternalRenderChunk(TextWriter writer, Boolean error, String errorFlag, Nullable`1 errorString)
Microsoft.Exchange.Clients.Owa.Premium.Controls.VirtualListView2.RenderChunk(TextWriter writer)
Microsoft.Exchange.Clients.Owa.Premium.Controls.VirtualListView2.Render(TextWriter writer)
Microsoft.Exchange.Clients.Owa.Premium.ListViewSubPage.RenderListViewContainer()
Microsoft.Exchange.Clients.Owa.Premium.ListViewSubPage.RenderListViewPage()
ASP.forms_premium_messageview_ascx.__Render__control1(HtmlTextWriter __w, Control parameterContainer)
System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
ASP.forms_premium_startpage_aspx.__Render__control1(HtmlTextWriter __w, Control parameterContainer)
System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
System.Web.UI.Page.Render(HtmlTextWriter writer)
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Does anyone have any idea of a fix? I was hoping to do this without creating a new mailbox.

Thanks
0
B0000
Asked:
B0000
  • 3
  • 2
1 Solution
 
abhijitmdpCommented:
Have you configured redirection?
Try by moving user's mailbox to another database, also check that owa is enabled for the user or not from the properties of the user's mailbox.
0
 
B0000Author Commented:
Today I built a new server with a new database and tried moving the mailbox. The problem remained. I have also tried disabling then re-enabling OWA for the user. I don't have any redirection configured.
0
 
abhijitmdpCommented:
Try by updating windows and exchange and also repair owa virtual directory.
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
badzsterCommented:
0
 
B0000Author Commented:
I was unable to make any progress with this and moved to a new server to resolve.
0
 
B0000Author Commented:
Gave up
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now