windows 7

i have someone in the office with windows 7 on their laptop. i had an issue, and went to -all programs - accessories -
i was looking for the run command or the command prompt. both are missing?
am i being paroniod or is this a tell tail sign of a virus?
im not sure because the anti-virus program still runs and the task manager works and i can run windows updates - those seemed to be the ones that viruses disable - but not finding the run command means it's harder to run msconfig ( i know how to run it without the run command )
any thoughts?
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Lee W, MVPConnect With a Mentor Technology and Business Process AdvisorCommented:
All it means is that the shortcut is not there.  Recreate it.  Or just type "cmd" in the search box and open a command prompt.  If THAT doesn't work, then I might start getting worried about a virus...
hunartConnect With a Mentor Commented:
Please read this

The Run command by default is hidden.
Increase Security & Decrease Risk with NSPM Tools

Analyst firm, Enterprise Management Associates (EMA) reveals significant benefits to enterprises when using Network Security Policy Management (NSPM) solutions, while organizations without, experienced issues including non standard security policies and failed cloud migrations

Brian GeeConnect With a Mentor Commented:
Try Windows key + R to get the Run command now.
JeffBeallAuthor Commented:
ok, now i am worried - when i install win7 ( we have win 7 pro ) i do nothing special - basic install - and it's always in - all programs - accessories
i tried the "What-happened-to-the-run-command" link and it wasn't checked, not a big deal, on my pc it's not checked either - however - on my pc i have the run command and command prompt -  on his pc even after i checked the run command in - start menu - customize it still doesn't show up.
the windows + R does work but it is consistently not showing in accessories - this has the feel of a group policy thing - where you can use group policies to hide control panels - or things on the start menu.
Can you open the Local Group Policy by gpedit.msc then go to

User Configuration > Administrative Template > Control Panel

Check and see if there is one line saying "Remove Run menu from Start menu".
JeffBeallAuthor Commented:
hang on a second - i think i found what is happening - this user is using a temp.domainname.000 directory in the users directory. i looked in the log files and this laptop has had issues talking to the domain controllers. i found a fix from Microsoft that delays when windows looks for a domain controller.
now i think i need to get him back to his profile. in the users directory, i see his profile directory and then a bunch of temp directories. his directory has a last modified date of 1/5, while temp.domainname.001 has today's date - so i'm pretty sure he is using this temp thing.
i tried removing his laptop from our domain, and re-joining but the temp directory still has today's date as last modified.
any ideas how to get him back to his profile?
Mike ThomasConnect With a Mentor ConsultantCommented:
Try resetting the computer acount in AD (right click > reset), failing that remove the comp from the domain delete the comp acc in AD and rejoin. Alos try loggin on with a different account, check that the local "default user" account is present (of not copy from another machine)...last thing rebuild the computer.
JeffBeallAuthor Commented:
thanks for the help.
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