How to transfer a caller directly to voicemail using cisco call manager 7 and Unity 7

Posted on 2011-04-28
Medium Priority
Last Modified: 2012-08-13
I am using Call Manager 7 and Unity 7.  Here's my scenario:
Let's say you call my office, and ask for “John” whose extension is “2870”.  If John’s busy or unavailable I want the option to just transfer the caller directly to John's voicemail.  For example, maybe to transfer to voicemail I would hit “1”, and then the extension (2870), and the caller would be transferred straight to Johns Voicemail.  Any assistance would be greatly appreciated.  Thanks.
Question by:denver218

Expert Comment

ID: 35484619
Dialing *XXXX will take you directly to VM.

LVL 13

Expert Comment

ID: 35484645
We have CUE, which is slightly different than CM, but i accomplished this by using the Cisco Config Assistant.

Under voicemail you can enable dial direct to voicemail and then choose a digit as indicator. ours is 6. so if you dial or transfer to 6 + extn it goes directly to voicemail.

Also you can accomplish this through changing your phone sft button settings and adding a vm transfer button. if you want more details on that specifically I can help you with that as well.
LVL 25

Accepted Solution

Ken Boone earned 2000 total points
ID: 35484682
So Quitefrank gave you the end results.  To set this up though you ned to create a new voicemail profile with a mask of *XXXX.  Here is a link to an old document that walks you through how to do this.  This doc was written for callmanager 3.2 but it still applies - the screens look a little different but you are doing the same things.  The thing you need to keep in mind is that your mask will be *XXXX instead of what the example shows.

LVL 25

Expert Comment

by:Ken Boone
ID: 35484707
Let me rephrase that.  The voice mail box mask will be XXXX if you are using 4 digit dialing for example.  You don't use the *XXXX until you configure the Directory number on the CTI route point.  

Author Closing Comment

ID: 35485364
Thanks.  That Article worked Perfect.  I can now transfer calls directly to voicemail.  Thanks

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Zaptel people (www.zaptel.com) got kind of annoyed with the fact that they were getting bombarded with searches for the zaptel driver system for Asterisk (not to mention they own the trademark on zaptel). So, they kindly requested that Digium ch…
Almost all Internet protocol telephones have built-in switches at the back that allow you to connect your personal computer to one port and use the other port to connect your phone to to a Cisco switch.   Why we need to connect the PC to the pho…
Are you ready to place your question in front of subject-matter experts for more timely responses? With the release of Priority Question, Premium Members, Team Accounts and Qualified Experts can now identify the emergent level of their issue, signal…
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …
Suggested Courses
Course of the Month17 days, 8 hours left to enroll

831 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question