I am using Call Manager 7 and Unity 7. Here's my scenario:
Let's say you call my office, and ask for “John” whose extension is “2870”. If John’s busy or unavailable I want the option to just transfer the caller directly to John's voicemail. For example, maybe to transfer to voicemail I would hit “1”, and then the extension (2870), and the caller would be transferred straight to Johns Voicemail. Any assistance would be greatly appreciated. Thanks.