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How to transfer a caller directly to voicemail using cisco call manager 7 and Unity 7

denver218
denver218 asked
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Medium Priority
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Last Modified: 2012-08-13
I am using Call Manager 7 and Unity 7.  Here's my scenario:
Let's say you call my office, and ask for “John” whose extension is “2870”.  If John’s busy or unavailable I want the option to just transfer the caller directly to John's voicemail.  For example, maybe to transfer to voicemail I would hit “1”, and then the extension (2870), and the caller would be transferred straight to Johns Voicemail.  Any assistance would be greatly appreciated.  Thanks.
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Dialing *XXXX will take you directly to VM.

Frank
Top Expert 2011

Commented:
We have CUE, which is slightly different than CM, but i accomplished this by using the Cisco Config Assistant.

Under voicemail you can enable dial direct to voicemail and then choose a digit as indicator. ours is 6. so if you dial or transfer to 6 + extn it goes directly to voicemail.

Also you can accomplish this through changing your phone sft button settings and adding a vm transfer button. if you want more details on that specifically I can help you with that as well.
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Ken BooneNetwork Consultant
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Commented:
Let me rephrase that.  The voice mail box mask will be XXXX if you are using 4 digit dialing for example.  You don't use the *XXXX until you configure the Directory number on the CTI route point.  

Author

Commented:
Thanks.  That Article worked Perfect.  I can now transfer calls directly to voicemail.  Thanks
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