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I just got done installing some Microsoft updates and received a "failed" message

Posted on 2011-04-28
Medium Priority
Last Modified: 2012-06-21
I have a Windows 7 environment on a PC desktop and installed some Microsoft updates today like I have always done. Only this time, I got a little message that some of them failed. I've attached a screenshot with the message.

I can't find anyplace which suggests what to do. Any thoughts?
Question by:photoman11
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LVL 23

Expert Comment

by:Brian Gee
ID: 35485103
Try running an sfc /scannow on your system to see if anything needs to be repaired on your install and then run the update installs again. I have come across this before with regard to updates (especially SP1) and the sfc /scannow has worked for me to resolve such issues.

Author Comment

ID: 35488959
I googled sfc /scannow and it indicated that I must be signed on as the administrator. How do I do that?
LVL 23

Expert Comment

by:Brian Gee
ID: 35489006
Start, All Programs, Accessories, right-click on Command Prompt, choose Run as administrator.

Author Comment

ID: 35509700
I guess this is considered good news bad news. I was able to successfully run a system scan with sfc /scannow; but it did not find any problems. For 2 days after receiving the initial updates from Microsoft that wound up creating that failed message, I've received messages that indicated there were additional updates.

I tried installing both of them and each time got the same type of failure message. So it seems something is wrong, however the scan didn't find anything, so what would you suggest?
LVL 23

Accepted Solution

Brian Gee earned 2000 total points
ID: 35509761
Do you have SP1 installed yet? This will probably make all the updates install without issue at once.

Seems that others share your very problem with these rather recent updates. One offered that SP1 installed would make all these four updates install successfully. Another person found that downloading and installing each update and installing, rebooting, then installing the next was the resolution for this.

To summarize for the E-E board (for database archival purposes), go to Start > All Programs > Windows Update > click the View update history link > right-click the failed update in question > View Details > click the More Information link > download and install the update that is applicable for your OS version > restart > repeat this process again for the next failed update.


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