Outlook 2003 attachment issue after upgrade

We are moving from Exchange 2003 to Exchange 2010.  Unfortunately, we won't be about to rull out Office 2010 for several months, and our employees are currently running Office 2003.

One employee is having an issue after we moved his mailbox from the 2003 server to the 2010 server.  From the preview view of his Inbox, if he selects and e-mail & clicks File - Save Attachments, the menu item says "None."  If he opens the e-mail and clicks File - Save Attachments, absolutely nothing happens, no error, no pop-up.  He can save the item by opening it from the e-mail & click File - Save As from within Word or Excel, but that's not how he prefers to work.

This is for single attachments.  I didn't see any e-mail with multiples in his Inbox, so I don't know if it happens for multiples or not.

The attachments are regular Word & Excel documents.  There's nothing extraordinary about them, and they're not blocked in any way.

This happens for messages sent from both internal & external sources.

Any ideas?
CHR3800-2Asked:
Who is Participating?
 
oneitnzConnect With a Mentor Commented:
Hi I believe you may be experiencing this issue that is stated here: http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/69f951f4-5ef3-46a3-8391-3e1e4c669c20/ it is strange that only one user is experiencing this however can the user simply highlight the Attachment and press Cntrl + C to copy and then Paste where they want it.
0
 
CHR3800-2Author Commented:
Thanks, I saw that one.  I know there are workarounds, but apparently this has been an issue for a long time.  I was hoping there was a real fix listed somewhere.
0
 
Glen KnightCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.