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Outlook 2003 attachment issue after upgrade

CHR3800-2 asked
Medium Priority
Last Modified: 2012-06-27
We are moving from Exchange 2003 to Exchange 2010.  Unfortunately, we won't be about to rull out Office 2010 for several months, and our employees are currently running Office 2003.

One employee is having an issue after we moved his mailbox from the 2003 server to the 2010 server.  From the preview view of his Inbox, if he selects and e-mail & clicks File - Save Attachments, the menu item says "None."  If he opens the e-mail and clicks File - Save Attachments, absolutely nothing happens, no error, no pop-up.  He can save the item by opening it from the e-mail & click File - Save As from within Word or Excel, but that's not how he prefers to work.

This is for single attachments.  I didn't see any e-mail with multiples in his Inbox, so I don't know if it happens for multiples or not.

The attachments are regular Word & Excel documents.  There's nothing extraordinary about them, and they're not blocked in any way.

This happens for messages sent from both internal & external sources.

Any ideas?
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Thanks, I saw that one.  I know there are workarounds, but apparently this has been an issue for a long time.  I was hoping there was a real fix listed somewhere.
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