We help IT Professionals succeed at work.

Check out our new AWS podcast with Certified Expert, Phil Phillips! Listen to "How to Execute a Seamless AWS Migration" on EE or on your favorite podcast platform. Listen Now

x

Cannot install Instant Search on Windows XP sp3 comp

MayaGoz
MayaGoz asked
on
Medium Priority
633 Views
Last Modified: 2012-05-11
I cannot install Instant Search on Windows XP sp3 comp. All Windows and Office updates are installed. I'm trying to install WindowsSearch-KB940157-XP-x86-enu.exe and getting an error message- windows search could not be installed on this system.
KB940157.log
Comment
Watch Question

Rahul AgarwalTeam Leader
CERTIFIED EXPERT

Commented:
Try the following links

http://support.microsoft.com/kb/2392241
as per error logs. Might be Antivirus software blocking registry update
Try disabling antivirus software during install
http://forums.techarena.in/windows-update/628742.htm

Author

Commented:
Antivirus software is disabled, still no luck installing Instant Search. The Microsoft article does not help, because the service is not installed. This is happened to be my boss’s comp. I need to fix it ASAP. Thanks for helping me.
try using an Administrative account and then install this update....

Author

Commented:
I used an Administrative account, still cannot install the Instant Search
Is there any error code generated with that error? if so please post it here

Author

Commented:
The error log file is attached
Oh sorry about that .... it looks like the registry is not updating... i am looking into the matter now ... in the meantime can you tell me whether you are in domain environment or not?

Author

Commented:
Thanks for helping me. Yes, the comp is in domain environment.
ok ..... maybe you have already done that... but still worth asking ... have you tried updating using Domain Administrator login?

Author

Commented:
Yes I did. No luck
ok try this now .... start pc on safemode with networking ... use domain administrator account... now try it one more time
i mean try update in safemode with networking using Domain admin account

Author

Commented:
I just tried, did not work either
Unlock this solution with a free trial preview.
(No credit card required)
Get Preview

Author

Commented:
IT WORKED!!! Thank you very much. The Instant Search is installed and Indexing  now
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a free trial preview!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.