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Outlook is stating "Contacting the Server for information"

Posted on 2011-04-28
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Last Modified: 2012-05-11
A short while ago all of our Outlook 2010 mail came to a crawl.  When we send it states, "Contacting the server for information".  I rebooted the Exchange server with no luck,  What is the fix?
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Question by:J.R. Sitman
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Expert Comment

by:ashok_523
ID: 35485676
Check the Test-mailflow command from the  EMS to check the mail flow
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Expert Comment

by:ashok_523
ID: 35485686
This could happen because of N/w As well. have look at the n/w lattency as well.
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Author Comment

by:J.R. Sitman
ID: 35486814
You're going to have to give me a bit more detailed instructions on how to do what you're suggesting.  I'm new to Exchange 2010.
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Expert Comment

by:Bi-Winning
ID: 35749865
I was just experiencing this same issue with a user.   But it was only happening with email correspondence with "one" sender.   Dug through the senders emails..  and came to find that at some point that specific senders email signature image path changed from an HTTP:// URL to a local file URL.  like file:///\\mail-sign\Test.JPG.   If I shut off automatically download images that got rid of the message, or contacting the sender and informing them that their email signature had an issue is another option.
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Author Comment

by:J.R. Sitman
ID: 35754229
@Bi-Winning, I'll research this, thanks
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Accepted Solution

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J.R. Sitman earned 0 total points
ID: 35812811
The problem is still happening, however, it is very infrequent and the message is very brief.  I've made no changes so I'm not sure what the cause was or why it's better.  I'm suggesting this question be closed without a solution.
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Author Closing Comment

by:J.R. Sitman
ID: 35859714
No solution was found
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