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Cant change exchange signature

Posted on 2011-04-28
Medium Priority
Last Modified: 2012-05-11
We had an exchange signature set up through Code2 for our customer service distribution group.
We had to make signature changes and decided to have them create a custom signature through outlook.  After doing this, when they sent an email from  the customer service email who is a member of the customer service group from their outlook they got two signatures.  One was their new outlook signature and one was there old customer service signature.  I Deleted the customer service signature out of code 2 to bypass it all together and I cleared the custom attribute fields and phone, fax, website, in the exchange properties of the customer service email.  Some portions of the signature are still showing.  I cleared the website but it is still showing.  The name of the email is customer service and that will not clear.  How can I make it that when the clients send from the customer service email account in there outlook; they only send there outlook created signature and not anything being pushed from the server.

Question by:gatekeeperit
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LVL 19

Expert Comment

by:Delphineous Silverwing
ID: 35493704
What version of Codetwo and Exchange are you running?

Try restarting your transport service.

If you modify the template being applied and remove the placeholders, then data from Active Directory should not be applied to the signature.

Author Comment

ID: 35493908
Codetwo 2010, Exchange 2010
I restarted the transport service and that did not fix it
I removed the whole group from codetwo that was attached to the signature.  
Is that what you mean by the place holder?
LVL 19

Expert Comment

by:Delphineous Silverwing
ID: 35494032
The placeholder I meant was actually for each field (name, phone number, etc) inside the template that you designed or used for populating the signatures.
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Author Comment

ID: 35494591
I have deleted all of the place holders except for Name.  When I delete name and send from customerservice, I get a failed delivery bounce back.  When I put customer service back in the name field, it delivers.  It seems stuck somewhere.  

Name still appears
company logo


Author Comment

ID: 35505664
I attempted to create a completely blank page in code2 for customerservice in hopes that it would blank out all of the old sig info.  It did not, It seems to have not affected it at all
LVL 19

Accepted Solution

Delphineous Silverwing earned 2000 total points
ID: 35506060
Are you running the latest patches for Exchange?

CodeTwo has reported an issue with Exchange 2010 with rule applied signatures and disclaimers causing failed delivery and corrupt messages.  They have indicated that Exchange 2010 Rollup 4 Patch from Microsoft addresses the issue.


Author Comment

ID: 35506122
I have not as far as I know,  I will have to wait until My manager is in before I rollout anything to exchange.  Thank you and I will let you know if this fixes my issue.


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