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Problems printing over VPN and RDP session

We have a user on Windows 7 who VPNs (PPTP on SBS 2008) to remote office and then RDP to his desktop. He has a home printer HP 2200 LJ and printer mapping is enabled in the RDP conection. The printer shows on his remote computer but when he tries to print to it the print job never completes and sits in the quote. There is no printing or TS errors in the logs on both PCs. What could be the issue?
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piotrmikula108
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piotrmikula108
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1 Solution
 
Ron MalmsteadInformation Services ManagerCommented:
You need to add the driver files to the TS server.

Server > printers folder > Right-click > Server Properties > drivers > Add

The driver should be an EXACT match of what is on the client, for it to function properly.
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piotrmikula108Author Commented:
there is no TS server, user RDPs to his desktop directly over PPTP VPN
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ConUladhCommented:
Is the printer a network printer or a local one?

If a network printer you might need to set it up as a local one instead by adding it manually (not allowing it to install via plug n play), theres an option when creating the local printer to create a port, you want to add a TCP/IP port, next screen will prompt for an IP address.
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ConUladhCommented:
Steps to be carried out on home pc.

The reason why I'm suggesting the above is that the desktop on the office network may not be able to communicate with the printer on the home network.
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Ron MalmsteadInformation Services ManagerCommented:
""there is no TS server, user RDPs to his desktop directly over PPTP VPN ""


...the same applies to Desktop to Desktop RDP sessions...

The driver must be installed on the "server"...which in this case is another client machine.
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piotrmikula108Author Commented:
xuserx2000m, the driver is installed as the printer shows in Printer and Devices - I wonder if I need to use a diffrent drives
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Ron MalmsteadInformation Services ManagerCommented:
Sometimes different drivers work better than others....PCL5e versus PCL6 or PS drivers...etc etc.


I understand the driver is installed on the machine you are connecting "from"...but is it installed in the Printers>right-click{"server properties"}>{Drivers}>Add...on the machine you are connecting "to" ???
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piotrmikula108Author Commented:
yes, it's installed on both ends, when I add it manually I select the TS001 port.
When the Printer Redirection is enabled in the RDP conneciton, the printer gets mapped on the remote PC so I still need a manually added printer? I can't print to either
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ConUladhCommented:
Only add it manually on the home machine and create a TCP/IP port rather than using any existing port. Then wehn you rdp to the desktop the printer should be available.
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piotrmikula108Author Commented:
unchecking Use Default Gateway in the properties of the connection fixed the issue
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ConUladhCommented:
The properties of which connection, VPN on home machine or nic on office machine?
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piotrmikula108Author Commented:
VPN on the home machine
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piotrmikula108Author Commented:
Found solution myself
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