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Problem with viewing video online - ad blocker installed in browser?

DarinOBrien
DarinOBrien asked
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Last Modified: 2012-05-11
I'm trying to view videos online with IE 8.0:  http://www.cbs.com/primetime/survivor/video/?pid=LjiPRJ1jcOv9Tm9qW_Qr3i_aB8hQB4CF

I keep getting an error message:  "The video you have requested is either unavailable or is being blocked by and ad blocker installed in your browser."

I've tried turning off the pop-up blocker.  I've also tried Tools/Internet Options/Security/Default level.  Same with Privacy setting.  I've also tried adding http://www.cbs.com to Trusted Sites.

I've also tried running same in Firefox; same problem.  I don't have this problem on any of my other computers.

Any thoughts?

Thanks,
darin
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Try disabling any toolbars such as google that also have a pop-up blocker.   You can disable all toolbars by by going to tools - options - advanced and uncheck "Enable third-party browser extensions".

Also try disabling any third party antivirus/spyware/firewall you may be running.

A quick google search and I found this thread.  I would have to agree with the last comment

 "This seems to be a problem with cbs.com and their ad platform. I am pretty sure it is not a PC/Mac or browser issue."

http://answers.microsoft.com/en-us/ie/forum/ie8-windows_other/the-video-you-have-requested-is-either-unavailable/f6b0b8c4-ef34-491e-ae05-068270ff9dae

Author

Commented:
I tried unchecking "Enalbe third-party browser extensions".  I also trid turning off Windows Firewall and MS Security Essentials.  I have no other anti-spyware/firewall/anti-malware software running.  I also tried downloading Chrome to run it.  Still no joy.  

Very strange that it just started the problem inexplicably and doesn't effect all computers.  Granted, this laptop is running XP Media Center and I don't have that OS on any of my other computers (which are able to view the videos just fine).

Other thoughts?

thanks
darin
See if you can watch the show on tv.com instead to rule out cbs as the problem.

Author

Commented:
Just tried tv.com.  Same problem.  Does that rule out cbs as the problem?
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Author

Commented:
dumb question:  how do I empty temporary internet files and cookies?
Start - Control Panel(classic view) - Internet Options.  General tab you should see Browsing history.  Hit delete and make sure "Cookies" and "Temporary internet files" are selected.  

to make sure you can view file extensions in control panel go to folder options - view and uncheck "hide extensions for known file types"

Author

Commented:
Thanks so much for the help!
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