Visio 2010 hangs when printing to Officejet 6500

Posted on 2011-04-28
Last Modified: 2012-05-11
I've run into a strange problem, and I'm not sure there's much hope.
Checking here to see if anyone's had this issue.

When I print to this USB-connected Officejet 6500 from Visio 2010, the application hangs and goes into a Not Responding state for 40 - 60 seconds, then prints.
If I choose a different printer, such as a networked laserjet, it prints instantly and does not freeze at all from what I can see.

HP says to print it to XPS file then open the XPS in Internet Explorer and print it.
I wonder if you can just open the VSD in Internet Explorer (using the Visio Viewer add-on) and print it with no freezing...
Question by:garryshape
    LVL 23

    Accepted Solution

    That's HP's suggestion, huh? If we're on the workaround-type sentiment, then I think that saving the file as PDF (a native function available in Visio 2010 now) and then opening up the PDF content with your PDF viewer might be a better option altogether.

    But as an aside, I would normally suggest reinstalling the printer drivers and trying experimenting with PCL and PS drivers for this printer accordingly (if we were to try to address the issue without workarounds).

    Author Comment

    Yeah that was their workaround, since they state there's a known issue with Visio and that printer's driver.
    Unfortunately I do not see any different PCL or PS drivers available like most printer manufacturer's websites have.
    LVL 23

    Assisted Solution

    by:Brian Gee
    <<known issue>>

    Well, with that and no offer for a solution (whether extant or in the works), I guess workarounds are what we have. I personally would opt for the PDF option I noted... but only you running both workaround scenarios to assess which is preferable will be the telling factor.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    6 Surprising Benefits of Threat Intelligence

    All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

    Suggested Solutions

    Image capture and Deploy method is consist on two phases. In our first phase we capture the image of windows from the PC in which Windows and others softwares are already installed. In second phase we deploy the created image on new PC in which we…
    First some basics on Windows 7 Backup.  It has 2 components one is a file based backup which is stored in .zip files each zip is split at around 200 Megabytes and there is the Image Backup which is as the name implies a total image of the partition …
    Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
    This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…

    737 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    22 Experts available now in Live!

    Get 1:1 Help Now